Senior Data Analyst

Who you are

• You have experience with SQL, dbt (ideally) and building data pipelines. You are comfortable working with complex data models and are able to independently design and implement new models
• You have strong quantitative skills. Ideally a background in statistics, mathematics, physics, engineering, analytics, computing, or any other scientific areas
• You have strong communication skills and an ability to translate business insights into persuasive analytical narratives that are simple to understand and that drives customer impact
• You have an ability to structure business problems with minimal supervision and prioritise problems collaboratively with stakeholders. You take ownership of your own impact on our customers
• Be proactive. You go beyond just the analysis and get things done
• You have experience with data visualisation tools (Looker, PowerBI, Tableau etc.) and demonstrate confident storytelling ability with data
• Fintech experience, specifically in the payments space (domestic, cross-border, cards, etc)
• Experience working in quality assurance/control analytics or operational analytics
• Experience with user-facing products and data

What the job involves

• We are looking for a Senior Payment Operations Analyst who is passionate about our mission of Money Without Borders
• You will partner with our Payment Operations organisation to help drive data-driven decisions that would improve the quality of our payment systems, making them smoother and more efficient
• The Payment Operations organisation is responsible for ensuring that our customers’ payments flow smoothly
• The organisation focuses on resolving issues surrounding the movement of funds, to deliver a fast and convenient payment experience for our customers
• As a Senior Payment Operations Analyst, you will be driving our analytics effort to strengthen our quality assurance and control processes
• You will identify how we can evaluate if payment processing flows are done right, and if not, what went wrong with them
• You will own an attribution model to quality lapses, and work with other teams to improve the quality of payment processing
• You will also be incorporating AI in your work, using AI to improve the quality review process
• This is a great opportunity for an analyst that has strong product thinking and is passionate about creating convincing analyses
• It also allows you to work alongside the current developments in AI
• You will also be part of a wider team of 150+ analysts that you can collaborate with on cross-team projects, have knowledge sharing sessions and bring ideas on how we can improve analytics across Wise
• Collaborate with various senior stakeholders in the organisation and effectively communicate your insights into real change for our customers. Join us in working towards our mission
• Support the organisation’s drive to improve the quality of its processes by identifying payment flows that have met quality standards, and if not, identify the reasons for failing quality standards
• Proactively contribute to, own, create and track key metrics and results for the organisation, keeping them accountable throughout the quarter. For example, understanding team quality KPIs and how each process intervention improves the organisation’s quality scores
• Expose the vast amount of data available to the organisation in a meaningful and actionable way and support other teams in discovering insights from data
• Support your team and the organisation by building and maintaining data pipelines, preparing reports, and creating visualisations

Benefits

• Stock: At Wise, we’re all invested in our mission. And through our individual roles, we each take ownership of achieving it. That’s why, alongside your salary, we grant Restricted Stock Units (RSUs) to all Wisers, so we can all share in our success
• Paid sabbatical: It's a marathon, not a sprint. We know working at Wise is challenging and all our people go above and beyond for our customers.

That’s why, after 4 years at Wise, you’ll have the option to take a sabbatical. You’ll get 6 weeks’ paid time off and £1,000 financial support

• Work from anywhere: After your first 6 months, most people can work virtually from (almost) anywhere in the world for up to 90 days a year: Yep, just about anywhere on the planet. This gives you the flexibility to visit your family, or travel and experience living the way many of our customers do. And of course, use our product while you’re at it
• Me Days: You get 3 ‘me days’ per year to help you manage your life. This can be used for whatever you like — perhaps to take the dog to the vet, to pamper yourself, or take your Mum on a day out. It’s completely up to you. Me days are prorated in your first year, based on your start date
• Parental leave: We offer a minimum of 18 weeks (or 4 months in Estonia) of fully paid parental leave for birth or adoption, if a person has been at Wise for 1+ year at the due date or adoption date. This applies regardless of gender, or your partner’s parental leave policies
• Professional development fund: There’s no shortage of growth opportunities at Wise and it’s up to you to choose how you want to develop your skills to get there. That’s why all our employees have a dedicated yearly allowance to boost their professional development
• Flexible working: We know that teams and individuals all have different needs depending on what they need to deliver, as well as their personal circumstances. That’s why we have company-wide principles around flexible working and our teams set their own guidelines too. We expect new joiners to be in the office most days to build connections and learn from colleagues for their first six months
• Creative workplaces: We design our offices to be enjoyable spaces, where everyone can do their best work. Many are dog-friendly, with massage chairs, games areas and more. We encourage cross-team relationship building through weekly or bi-weekly team lunches, snacks and drinks. Plus regular social events and activities that Wisers can get involved in, such as running club, yoga, gaming or pottery
• Mission Days: Mission Days is an opportunity that happens twice a year for many of our Wisers to connect around the globe, come together and foster relationships. From the diverse and inclusive atmosphere to the thoughtfully designed collaboration, you’ll experience the power of networking, cross-team collaboration, and gaining a global perspective that propels Wise’s mission forward
• Compassionate and sick leave: There may be times when you need to care for another, have a family emergency that you weren’t expecting, or a bereavement. We offer 5 paid days of compassionate leave per calendar year. Of course, you may need more than that, and this will be reviewed on a case-by-case basis. We also offer 10 days leave on full pay for any Wisers affected by pregnancy loss, ​​including those who are partners or surrogate mothers. Wise offers up to 15 paid sick days each year
• Employee Assistance Program: This free, confidential service is there to support you with anything that’s on your mind. Whether you need mental health support, financial or legal guidance, help with a family issue or how to manage your work-life balance – their experts are on hand to provide you with the help you need. This service is available 24/7 over the phone, online or face to face
• Holiday/Vacation: Wisers in all locations get a minimum of 33 days paid time off per year, including local public holidays, to rest, relax and recharge your batteries
• Employee Referral Scheme: This is an initiative that encourages you to help us find potential new joiners through your own networks. And as a reward, we pay a bonus for all successful hires
• Volunteering day: As a mission-driven and socially responsible organisation, Wise encourages employees to support their community. We offer a day each year for you to volunteer with an organisation of your choice
• Social get togethers: As well as regular team lunches and get togethers in the office, we also have a 'fun budget' of £30 (or local currency equivalent) per Wiser per month to connect with our teams, in person or virtually.
• Paid time off: 36 days PTO (holiday, paid time off) per year, including paid public holidays
• Life insurance: We’ll provide you with 1x the amount of your salary up to $200,000 in paid Life and Accidental Death and Dismemberment (AD&D) coverage
• Short and long-term disability coverage: Wise will provide you with paid short-term and long-term disability coverage
• Health plan benefits: If you’re a full-time employee, you’re eligible to enroll in insurance coverage within your first 30 days of employment. The coverage options include, but are not limited to, medical, dental, vision and supplementary coverage
• 401(k): Save towards your retirement with our 401(k) plan. Wise will match 100% of your contributions from 1-2% and 50% of your contributions from 3-6%
• Commuter benefit (NYC only): You can enroll in a Commuter FSA that will set aside tax-free funds from your paycheck that can be used towards eligible commuter transit
• Dog-friendly: You’re welcome to bring your well behaved friends to the NYC office. Unfortunately our Austin office doesn't allow pets
• Annual leave: 25 days paid holiday + UK paid bank holidays per calendar year. This is prorated for those who work part-time and/or started midway through the year
• Maternity leave: Get an extra 8 weeks’ maternity leave on top of the 18 weeks’ global minimum. So that’s 26 weeks total leave at full pay, plus an additional 13 weeks at statutory maternity pay
• Life Insurance: All Wisers get life insurance at 4 times your salary
• Private medical insurance: We provide a private medical coverage plan, where the only cost for you is any excess and the associated tax. You’re also able to cover your partner or family for an additional fee
• Income protection insurance: All Wisers are covered for 60% of income after six months of illness
• Critical illness insurance: Protect yourself in case of serious injury or illness through this self-funded, salary sacrifice benefit offered at preferential rates
• Dental Insurance: Protect your teeth with discounted, self-funded insurance for you and your family
• Eyecare vouchers: Check your eye health and eye sight, as well as get access to free glasses and 15% discount on upgrades
• Flu vouchers: Free flu vaccine vouchers each year
• Financial education programme: All Wisers can access free one-to-one financial consultations, online resources and regular masterclass sessions to understand their personal finances and find answers to common issues
• Pension: Save towards your retirement with our contributory pension plan. When you contribute 3% upwards, Wise will contribute 5% on top
• Season ticket loan: Save on transport costs to and from work with our Annual Season Ticket Loan
• Cycle to work scheme: Hire a new bike, along with equipment, and spread the cost over 12-months while making savings on tax and National Insurance. Deductions are taken from your monthly pay
• Gym membership: Get discounted membership at over 3,000 of the UK’s leading gyms, boot camps and yoga studios
• Charitable Giving: Donate to charities, tax free, directly from your payslip
• Travel insurance: Get discounted, self-funded protection for you and your family for unlimited trips. Winter sports and scuba diving included
• Dogs: We’re a dog friendly company. You’re welcome to bring your well behaved friends to the office
• Sauna and terrace: We have an in-office sauna and a terrace you can use to relax and hang out with your team