Senior Client Account Manager

Who you are

• Digital advertising sales experience, managing high value relationships, driving strategic learning agendas and owning client communication
• Track record of compelling data-backed storytelling and recommendations
• Expert in managing forecasts and achieving goals
• Strong communication skills in person, on the phone, and through email
• A team player who’s able to work in a fast-paced environment with technical and non-technical teams
• Expertise in digital advertising and media sales including campaign optimization, analytical problem solving, and product/platform knowledge
• Technical foundation with relevant experience in Search/Shopping/Display/Social advertising technologies
• Bachelor’s/Master’s degree in a relevant field or equivalent experience
• Fluency in French and English

What the job involves

• As a Senior Client Account Manager, in our French Sales Team, you will be in charge of driving a sophisticated book of business of large brands in the French market
• We’re looking for an experienced self-driven Senior Client Account Manager to help our most strategic partners successfully grow their business through Pinterest
• You’ll work directly with some of our key advertisers and agencies as a trusted consultant to their business
• Your strategic advice, sales skills & coaching are core to bringing to life the value we deliver as a platform
• If this sounds like fun, we’d love to hear from you!
• Build and nurture relationships with our Partners, proactively reaching out to partners regarding campaign performance, optimizations, updates, and opportunities
• Ensure that our partners objectives and requirements are met by liaising between them and our internal teams ( Measurement & Insights, Product Marketing, Creative Strategy, etc)
• Gain a deep understanding of our partners’ business goals and turn data into compelling stories and actionable insights to help them succeed
• Specifically own the “how” conversation with advertisers to advise on media strategies across targeting, bidding models, creative, measurement, etc
• Become an expert at Pinterest campaign best practices, enabling yourself to be the resource for performance related opportunities
• Ensure that campaign setup is optimal
• Interpret and communicate campaign results so that the customer sees impact
• Evaluate if a digital media campaign is successful and how to troubleshoot
• Understand how to drive results, optimize campaigns and deliver performance updates to partners
• Ensure the performance metrics that were agreed upon are being met, and take action to course correct
• Actively engaging in client meetings to understand their key objectives and challenges
• Presenting and explaining complex solutions in a clear and concise manner to help partners achieve their objectives
• Handle resistance, complaints, or objections from partners professionally and patiently
• Cross sell and upsell opportunities that contribute to the team’s ability to exceed revenue targets
• Understand complex processes and products, distilling them down into a digestible format for our partners’, Provide partners with guidance and expertise on product, service best practices and features
• Be highly knowledgeable about all relevant Pinterest ad product features and capable of clearly explaining their benefits to a customer
• Maintain up-to-date education and fluency on evolving product roadmap and iterations
• Efficiently interfaces with appropriate cross-functional teams to answer product-related questions or challenges when needed
• Pitch new performance products and campaign best practices at scale