Senior Account Manager - EMEA

What this job can offer you

This is an exciting time to join Remote and make a personal difference in the global employment space as a Senior Account Manager joining our Existing Business team.

In this role you'll manage and grow a portfolio of existing customers across Remote's full product suite — including EOR Global Payroll Contractor of Record (COR) and other solutions — expanding relationships with complex multi-stakeholder organizations.

You'll be a trusted advisor to senior buyers comfortable navigating multi-threaded deals and driven to find the right solution for the customer rather than getting stuck on obstacles along the way.

As a senior member of the team you'll also have the opportunity to share best practice with peers and help shape how Existing Business approaches multi-product growth.

What you bring

• You can demonstrate a strong track record of growing existing accounts owning renewals driving net-new expansion bookings and cross-selling or upselling across multiple product lines (e.g.

  EOR Global Payroll COR and other Remote solutions)

• You can show success building and multi-threading relationships across an account — engaging economic buyers budget holders and technical/functional stakeholders in parallel rather than relying on a single point of contact
• You're comfortable selling to and building trust with senior stakeholders (VP/C-level Legal Finance HR/People leadership) and can adapt the conversation to what matters to each
• You have working knowledge of or a strong aptitude to quickly learn a structured sales methodology such as MEDPICC to qualify and progress opportunities with rigor
• You can demonstrate strong sales process discipline including pipeline development forecasting and accurate reporting across a multi-product portfolio
• You bring a solutions-oriented mindset — quick to focus on what can be done and how to move a deal or relationship forward
• You think like a deal strategist — you look for creative ways to structure multi-product deals and adapt the structure to what the customer actually needs
• You're highly self-directed and comfortable navigating with a lot of autonomy — Remote is a distributed async multi-timezone environment and you take ownership of your own follow-ups keeping things moving smoothly across time zones and channels
• You're genuinely curious and eager to learn comfortable picking up new products markets and use cases as Remote's portfolio evolves
• You have an in-depth understanding of Remote's services and its position in the industry with the curiosity to keep that knowledge current
• You have excellent verbal and written communication skills with business fluency in English

Desirable characteristics

• Highly self-motivated with ambitions to grow into a closing-focused role
• Comfortable operating in ambiguity and juggling multiple concurrent multi-threaded deals without losing momentum
• Strong business acumen able to speak credibly to commercial legal and HR stakeholders alike
• High level of integrity and work ethic
• Experience selling into HR People or Total Rewards buyers — not a dealbreaker but a plus at this seniority
• Background navigating more complex non-standard contracting models (e.g.

  Employer of Record or similar) — this isn't a straightforward SaaS license sale

Key Responsibilities

• Meet and exceed sales quota based on role level managing the entire sales cycle — including renewals — across Remote's product portfolio (EOR Payroll COR and beyond)
• Provide support and coaching to the wider team as a Senior Account Manager sharing best practice on multi-product deals stakeholder mapping and MEDPICC-based qualification
• Identify new expansion upsell and cross-sell opportunities across products and progress them through the full sales cycle
• Multi-thread accounts proactively — building relationships with multiple stakeholders (economic buyers champions influencers) rather than relying on a single contact
• Present Remote's full suite of services to existing customers positioning the right combination of products for each customer's evolving needs
• Own the customer relationship end-to-end from opportunity identification through to closed business and successful handover
• Understand the distinct communication needs of mid-market and enterprise customers and design multi-product solutions to meet those needs
• Generate customer retention initiatives and participate in key strategic events to nurture and expand customer relationships
• Bring a solutions-first approach to internal and external challenges — surfacing issues briefly and constructively then focusing energy on next steps and resolutions
• Work with cross-functional teams (Legal Onboarding Product Customer Success) to ensure customer success across all product lines

Practicals

• You'll report to: Senior Manager Sales - Account Management
• Direct reports: none (IC role)
• Team: Sales - Expansion Sales
• Location: EMEA
• Start date: As soon as possible

Pay Transparency

Remote's Total Rewards philosophy is to ensure fair unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate.

We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates.

We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries.

At first glance our salary bands seem quite wide - here is some context.

At Remote we have international operations and a globally distributed workforce.  We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally.

Our salary ranges are determined by role level and location and our job titles may span more than one career level.

The actual base pay for the successful candidate in this role is dependent upon many factors such as location transferable or job-related skills work experience relevant training business needs and market demands.

The base salary range may be subject to change.

At Remote we foster internal mobility as a key element of our culture of employee growth and development supported by a compensation philosophy that guarantees pay equity and fairness.

Therefore all compensation changes associated with an internal move will be reviewed by the Total Rewards & People Enablement team on a case by case basis.

The On-Target Earnings for this position is between $80 500 - $181 100 USD.

The base salary is 60%.

Application process

1. (async) Profile review
2. Interview with recruiter
3. (async) Small exercise
4. (async) Exercise review
5. Interview with future manager
6. Interview with team members (no managers present)
7. Bar Raiser Interview
8. Prior employment verification check