Renewal Manager

Who you are

• Proven success managing enterprise renewals or account portfolios in a SaaS subscription environment
• Deep understanding of renewal and retention processes, including forecasting, risk mitigation, and negotiation
• Excellent communication and relationship-building skills across technical and executive audiences
• Ability to independently manage multiple renewal cycles and prioritize strategic engagements effectively
• Knowledge of Salesforce (SFDC) and data management best practices
• A customer-focused mindset with a proactive approach to creating value and identifying growth opportunities
• Passion for technology, analytics, and open source solutions
• Prior experience in a renewals-specific or enterprise account management role
• Familiarity with Enterprise Search, Log Analytics, Security, APM, or Cloud solutions
• Experience working in a data-driven, cross-functional environment with strong commercial ownership

What the job involves

• Elastic, the Search AI company, is seeking a Renewals Manager (Individual Contributor) to oversee enterprise customer renewals and drive long-term retention and growth
• This individual contributor role is a key part of our customer success organization, focused on ensuring timely renewals, identifying upsell opportunities, and reinforcing Elastic’s value with our largest customers
• Manage a portfolio of enterprise customer accounts, engaging proactively a minimum of 180 days before renewal to secure continued partnerships
• Drive the complete renewal cycle — from forecasting and negotiation to closure — ensuring a seamless customer experience
• Identify and qualify expansion and upsell opportunities during renewal discussions, collaborating with account executives and customer success managers as needed
• Build trusted relationships with customer stakeholders and articulate the ongoing value of Elastic’s AI-powered search solutions
• Communicate renewal status, risk, and forecast updates with precision in Salesforce (SFDC) and other reporting tools
• Partner cross-functionally with sales, legal, operations, and customer success to streamline processes and resolve challenges swiftly
• Stay informed on new product capabilities to educate customers on the evolving Elastic value proposition

Benefits

• Toast to your health: Fully paid health coverage for you and your family, in many locations.
• Craft your calendar: Flexible location and schedule for most roles.
• Create space for you: Distributed by design workforce, plus generous number of vacation days each year.
• Embrace parenthood: Minimum of 16 weeks of parental leave, plus generous family formation benefits.
• Give back your time: 40 hours each year to use toward volunteering with organizations and causes you’re passionate about.
• Amplify your impact: Double your charitable giving — we match donations up to $1500 USD (or local currency equivalent).