Regional IT Manager

How you'll help us achieve it

Our IT Operations team provides strategic oversight and management of our IT infrastructure across all our operating countries making sure that it is robust scalable and aligned with Wave’s growth and operational needs.

This team is dedicated to ensuring that all employees have the necessary tools and resources to perform their roles efficiently.

In essence IT Operations ensures the availability reliability and security of the systems that support the business day to day operations. 

We’re looking for a Regional IT Manager to oversee IT Operations across several Wave countries of operations including but not limited to Ivory Coast Mali and Burkina Faso. 

In this role you'll; 

• Own IT operations across multiple countries ensuring 99.9% uptime for IT services hardware and core tools at all locations.
• Act as the primary escalation point for country-level IT issues coordinating with local IT staff and external vendors to resolve problems quickly.
• Ensure all employees across your region have access to the tools and equipment they need to perform their roles effectively.
• Develop and maintain playbooks policies and documentation to align how IT staff work regardless of location and guide employees on equipment and tools used at Wave.
• Ensure adherence to  standardized IT processes and policies across your countries of oversight such as onboarding offboarding infrastructure configuration and management asset management information security etc.
• Partner with the Information Security team to implement and uphold Wave's security policies adapting them to the operational realities of each country in your region.
• Advise the broader IT and leadership teams on regional nuances — including purchasing constraints network infrastructure and local regulations — that affect how Wave policies are designed and executed.
• Identify and flag resourcing gaps drive hiring decisions for IT roles within your remit.
• Collaborate cross-functionally with People Finance and Operations teams to ensure IT supports Wave's broader business goals.
• Review contracts service level agreements (SLAs) renewals and vendor performance metrics.
• Evaluate technology investments and provide cost-benefit recommendations to leadership.
• Identify opportunities to improve operational efficiency and reduce risk.
• Participate in security reviews incident response discussions and risk assessments.
• Support initiatives related to identity management multi-factor authentication endpoint security and compliance.
• Exercise sound judgment when evaluating security concerns and escalation requirements.
• Analyze vendor reports operational metrics technology spending and support trends.
• Own the IT Budget for your countries of remit.

Key details

• Location: You'll be based in Wave's operating market- Côte d'Ivoire and will travel regularly across your region.
• Work authorization in Ivory Coast is required
• This is a permanent position
• Our salaries are competitive and calculated using a transparent formula.

  We run performance reviews twice a year and award bonuses to strong performers who have been with the company for more than 6 months

• We offer generous health insurance for yourself and your dependents
• We support working parents - we offer 26 weeks of  parental leave for mothers and 4 weeks for fathers in addition to subsidized child care when they return to work
• Airtime reimbursement
• Free food and a beautiful office space

Requirements

• Fluency in both English and French
• 5+ years as a Country IT Manager ideally in a fast-paced office setting
• Demonstrated experience managing IT operations across regionally dispersed teams or offices
• Experience managing and troubleshooting corporate apps like Gsuite
• Network management (experience with products like Palo Alto Cisco Sophos etc...)
• Experience selecting implementing and managing endpoint management systems (Jamf Intune Bigfix SCCM) and different operating systems (macOS windows/android iOS)
• Advanced Excel/Google Sheets skills
• Experience in telephony or telephony infrastructure management.
• Experience in process improvement and change management.
• Complex multi-stakeholder project management experience.
• Experience in managing information security operations

You might be a good fit if you

• Demonstrate tenacity and a willingness to go the distance to get something done.
• Can formulate document and implement IT policies while staying updated on new policies that impact our operations.
• Are comfortable defaulting to over-communication and overreaching when it comes to coordination.  
• Have the capability to influence and collaborate with stakeholders to achieve IT objectives and support business goals.
• Have experience managing developing and growing IT teams.
• Adjust quickly to changing priorities and conditions and cope effectively with complexity and change.
• Are excessively detail-oriented and seek to achieve excellence in everything you do.
• Have developed processes with minimal guidance and have implemented them effectively.