Program Manager

Who you are

• You’re sharp with Excel — pivot tables and VLOOKUPs are your bread and butter, and you’re hungry to pick up Power Query
• You like structure and you bring it — when something’s messy, you want to be the one organizing it, not just observing it
• You communicate clearly and proactively — your manager and stakeholders always know where things stand
• You’re a fast learner who doesn’t need everything spelled out twice — new systems and workflows excite you, not intimidate you
• You’re open to travel — getting face time with regional ops teams is part of how you’ll grow
• You keep your cool under deadline pressure, especially during peak periods
• Bonus points for: curiosity about SQL, interest in BI tools (QuickSight, Tableau), or a second European language
• Experience in Excel with advanced proficiency (pivots, lookups, etc.)
• Experience working cross-functionally with tech and non-tech teams
• Bachelor's degree in business, engineering, operations, supply chain, transportation logistics
• Experience supporting process documentation using data
• Some exposure to process improvement or standardization (internship, co-op, or early-career project work counts)
• Bachelor's degree in supply chain, business, engineering, finance or related technical or quantitative field
• Experience in a highly analytical, results-oriented environment with cross functional interactions
• Experience leading projects across multiple stakeholders
• Exposure to project tracking or basic schedule management
• Self-starter energy — coursework or self-directed learning in SQL or data analysis

What the job involves

• This is a 12 months fixed-term contract
• The Last Mile DSP Payments team wants a Program Manager who’s ready to dive in, get their hands dirty, and learn payments operations from the inside out
• EU DSP Payments moves more than €1B a year across 9 countries — and you’ll get a real, bounded piece of that world to call your own
• Think of it as your training ground with teeth: a defined workstream (a payment type, a market, a process) where you’ll build genuine expertise, working closely with a senior PM who’ll show you how the bigger picture fits together
• Get hands-on executing payment process tasks and improvements within your assigned EU workstream — fuel, incentives, or a focused set of markets — with a senior PM in your corner
• Sharpen existing financial controls and audit trails by digging into checks, spotting gaps, and flagging issues fast
• Build Excel-based tools and trackers (pivot tables, VLOOKUPs, basic Power Query) that take the manual grind out of day-to-day work
• Chase discrepancies within your area, tracing data through upstream systems and partnering with senior teammates to nail the root cause
• Document how things actually work — clearly enough that someone else could pick it up, automate it, or scale it
• Help capture requirements for automation by getting close to the manual process and spotting exactly where it breaks