Product Operations Specialist, Micromobility

We're looking for a Product Operations Specialist to join our Micromobility Product team and help us scale how we ship, communicate, and learn from our users. You'll sit at the intersection of product, data, and operations — making sure the right information reaches the right people, processes run smoothly, and user feedback drives real product decisions.

About Us With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

About The Role As a Product Operations Specialist in the Micromobility team, you’ll be the operational backbone that connects Product to the cities where our vehicles actually run. You’ll own the end-to-end rollout of new features — from pre-launch readiness and market-by-market configuration to driving adoption, educating local teams, and reviewing post-launch performance to flag issues early and turn it into actionable feedback.

Over time, your scope can expand into supporting the other domains within the Micromobility Product Team - Expansion & Compliance and Growth.

You’ll work closely with Product Managers, Analysts, City Ops teams across Europe and beyond.

Main tasks and responsibilities:

• Lead rollouts. Plan sequencing across cities and align with City Ops, Product, and Legal on launch readiness.
• Configure for markets. Translate product capabilities into market-specific setups (caps, zones, thresholds) that fit local operational and regulatory realities.
• Drive adoption. Run training, build playbooks and FAQs, follow up on uptake, and unblock laggards.
• Review performance. Align on success metrics upfront with Product Managers and Analysts, run post-launch reviews, and flag underperformance early. Feed qualitative driver and city ops feedback back to Product.
• Close the loop. Own bug escalation and the feature request channel from city teams to product squads.

About you:

• You're strongly analytical: comfortable pulling and interpreting metrics on utilisation, adoption, and feature performance independently, without needing an analyst for every cut.
• You put users first: instinctively asking "does this actually solve the city ops team's problem?" before "is the feature shipped?"
• You communicate with clarity: able to distill complex product updates into crisp summaries that executives, city teams, and tender teams can all act on.
• You think in systems: spotting inefficiencies, designing better workflows, and documenting them in ways that stick across 150+ cities.
• You take tooling seriously: picking up project management and documentation tools quickly, with a natural eye for good hygiene and structure.
• You thrive cross-functionally: building trust with PMs, analysts, city teams, and senior stakeholders alike.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

Why you’ll love it here:

• Accelerate your professional growth with unique career opportunities.
• Enjoy a rewarding salary and stock options, knowing that as Bolt succeeds, so do you.
• Take care of your physical and mental health with our wellness perks.
• Celebrate 5 years at Bolt with a 1-month paid sabbatical to recharge.
• Connect with colleagues at annual company events and smaller team gatherings.
• Balance flexibility and in-person collaboration with our hybrid model, including at least 12 monthly in-office days.
• Some perks may differ depending on your location and role.