Privacy Operations Manager

Who you are

• You have 4+ years of experience in privacy operations or data protection compliance, preferably within a SaaS or technology company
• You have deep, working knowledge of EU GDPR — you understand the Regulation itself, can apply it to operational scenarios, and are familiar with EDPB guidance
• You have hands-on experience implementing, configuring and administering a privacy management platform and you have built workflows and maintained data maps, not just used these tools as an end user
• You are comfortable using AI-powered tools to support privacy operations — such as DSR triage, data scanning, and documentation — and apply them responsibly and in line with data protection principles
• You manage cross-functional projects with stakeholders at multiple levels, translating privacy requirements into clear and practical guidance for non-legal colleagues
• You are able to prioritise and organise your workload according to regulatory risk, applying consistent triage criteria to distinguish operational tasks from those requiring legal escalation
• You hold or are working towards a CIPP/E certification (IAPP); CIPM and German language skills are a valuable advantage

What the job involves

• This role requires 3 days per week in the office and is based in London or Dublin
• Create real value with your subject-matter expertise. Tackle interesting challenges and partner closely with departments across Personio to drive operational excellence. Join us to make a significant impact on the next phase of our scaling journey, together
• Personio is looking for a Privacy Operations Manager to own and run the operational engine of our privacy compliance programme
• Reporting to the Head of Product & Privacy Legal, you will be responsible for the day-to-day delivery of our EU GDPR obligations — including our records of processing, breach incident process and data subject requests, and the implementation of our privacy management systems, as well as embedding privacy-by-design practices across the business
• This is a hands-on operational role working closely with Security, our DPO, Engineering, and HR teams to keep Personio compliant, audit-ready, and ahead of regulatory change
• You will own and maintain our Record of Processing Activities (RoPA) and data inventory, ensuring they are accurate, current, and audit-ready
• You will manage our end-to-end Data Subject Rights (DSR) process, coordinating timely fulfilment across teams and maintaining clear documentation against deadlines
• You will coordinate Data Protection Impact Assessments (DPIAs) working with technical teams to identify privacy risks and document outcomes
• You will configure, maintain, and develop our privacy management platform (e.g. OneTrust / Kertos / DataGrail or equivalent), building automated workflows for DSR handling, consent management, and DPIA intake
• You will run Personio's privacy training and awareness programme, developing content for colleagues across functions and ensuring data protection obligations are understood and followed
• You will manage the vendor review process and sub-processor register — including assessing AI-related data protection risks in vendor systems — working from legal-approved templates and maintaining accurate public-facing disclosures in line with customer commitments
• You will track regulatory developments and monitor divergences between EU GDPR and UK GDPR — including ICO and EDPB guidance — flagging material changes to legal counsel and keeping programme documentation current

Benefits

• Receive a competitive reward package – reevaluated each year – that includes salary, benefits, and pre-IPO equity
• Enjoy 28 days of paid vacation, plus an additional day after 2 and 4 years (because we love what we do, but we also love vacation!)
• Make an impact on the environment and society with Impact Days
• Receive generous family leave, child support, mental health support, and sabbatical opportunities with PersonioCares
• Connect with your fellow Personios at regular company and team events like All Company Culture Week and local year-end celebrations
• Engage in a high-impact working environment with flat hierarchies and short decision-making processes
• Find your best way to work with our office-led, and remote-friendly PersonioFlex!