Operations Analyst

• Perform hardware receiving, inspection, put away and cycle counting to maintain inventory accuracy.
• Organize inventory and handle variety of daily operations inquiries and issues. Assist team with hardware devices configurations for laptops, network equipment, tokens, etc.
• Perform hardware setup and installation, deliver hardware to internal network sites, and participate in projects as dictated by the business need.
• Review and update procedures to ensure accuracy to meet business requirements. Keep lab & associated work areas clean, safe and follow all safety guidelines, and consistently demonstrates and incorporates principals of safety for self and others into daily activities.
• Identify areas for process improvement, cost savings, and collaborate with associates to improve efficiency, productivity and processes.
• Communicate to management team regularly operational status and provide insights on performance trends as well as recommendations on how to exceed plan and accelerate productivity and growth.
• Perform transactions, maintain accurate system data, analyzing and creating operational reports, and data entry and system transactions using Oracle applications and provide daily status and reports to management.
• Troubleshoot basic issues independently and report issues to management. May travel to assist network hardware installation or removals.
• Work involves some problem solving with assistance and guidance in understanding and applying company policies and procedures.
• Ship hardware to end user or destination, in compliance with Oracle Policies and Procedures. Familiarly with Parcel Carrier Procedures, Systems and Transportation Networks essential.
• Responsible for shipping, receiving, storing, and distributing Computer Hardware, Peripherals and related and equipment. Includes material planning and scheduling.
• Meets with suppliers to ensure highest quality Hardware deliveries within established lead times.
• Work involves some problem solving with assistance and guidance in understanding and applying company policies and procedures.

 Desired Experience

• BA/BS degree, typically graduate or equivalent with 2 years’ experience.
• Knowledge of desktop support / PC repair and hardware configuration a plus.
• Knowledge of Logistics and Hardware Distribution methodologies.
• Knowledge of Microsoft Office.
• Good computer and technical skills; quick to learn new tools applicable to the role.
• Excellent communication and interpersonal skills.
• Willingness to work in a dynamic, fast-paced environment.
• Strong customer services skills with the ability to maintain professionalism under pressure.
• Exhibits strong organizational skills, attention to detail and follow-through. Ability to multitask in a dynamic environment.
• Analytical skills and ability to meet deadlines.
• Ability to lift, carry, push, or pull up to 50 lbs.

Career Level - IC2