Onboarding Manager (App Assure)

Overview

MCAPS-Core accelerates customer outcomes and business growth. By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help customers realize value faster and turn innovation into measurable business impact. Through deep technical expertise and differentiated go-to-market execution, we win competitively, capture market share, and scale repeatable growth motions. We differentiate through value creation - delivering world-class, AI-powered customer experiences that accelerate adoption, strengthen loyalty, and create sustainable advantage, driving growth that outpaces the market.

Microsoft is entering a new era of AI-powered transformation, and customers increasingly rely on us to help them adopt new technologies with confidence and speed. The Global Consumption & Delivery Acceleration team serves as the execution and consumption engine for AI Business Solutions, accelerating deployment, adoption, consumption, and customer value across Microsoft's AI portfolio.

As an App Assure Manager, you will help remove barriers that slow customer adoption of Microsoft technologies. You will work directly with customers, partners, independent software vendors (ISVs), engineering teams, and field stakeholders to identify, resolve, and prevent application compatibility and integration challenges that can delay business outcomes. App Assure Managers serve as trusted advisors, orchestrating resources across Microsoft while driving successful customer onboarding, adoption, and value realization.

This role is for individuals who thrive in ambiguity, learn quickly, and can operate across multiple technologies, workloads, and customer scenarios. Success requires customer obsession, technical curiosity, program management skills, and the agility to continuously evolve alongside Microsoft's rapidly expanding AI platform.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

What You'll Do 
Accelerate customer adoption of Microsoft solutions by identifying and eliminating application compatibility and integration blockers. 
Partner with customers, ISVs, engineering teams, support teams, and field organizations to drive successful deployment and onboarding outcomes. 
Act as the primary engagement lead, coordinating complex cross-functional efforts and ensuring customers achieve business value quickly. 
Manage engagements spanning multiple Microsoft technologies, including Microsoft 365, Copilot, Windows, Security, Edge, Windows 365, Azure Virtual Desktop, and future AI-driven solutions. 
Capture customer feedback and industry insights that help shape Microsoft products, programs, and experiences. 
Drive proactive engagement motions that improve customer readiness, product quality, and ecosystem compatibility. 
Leverage data, insights, automation, and AI to improve scale, efficiency, and customer outcomes. 
Contribute to developing repeatable practices, intellectual property, and scalable consumption motions that accelerate customer success globally.

What Success Looks Like 
Our FY27 strategy centers on making the ecosystem ready for Microsoft AI—ensuring every application works, every developer can innovate faster, and every customer realizes value sooner. App Assure Managers play a critical role in delivering that vision by helping customers confidently adopt Microsoft AI, Copilot, Security, Endpoint, and productivity platforms at scale.

Successful candidates: 
Demonstrate agility and can quickly develop expertise across emerging technologies. 
Balance technical depth with customer engagement and business impact. 
Thrive in dynamic environments where priorities evolve alongside product innovation. 
Build trusted relationships across customers, partners, and internal stakeholders. 
Influence without authority and effectively lead through collaboration. 
Continuously identify opportunities to scale impact through automation, AI, and repeatable processes. 
Embrace a growth mindset and serve as a catalyst for learning, innovation, and organizational change.

Preferred Experience 
Customer Success, consulting, technical account management, onboarding, deployment, or support experience. 
Experience working with enterprise customers and complex technical environments. 
Knowledge of Microsoft cloud technologies, security, endpoint management, productivity platforms, application development, or AI solutions. 
Proven ability to manage multiple priorities and stakeholders simultaneously. 
Communication, program management, and relationship-building skills. 
Demonstrated ability to adapt quickly to evolving technologies and business priorities.

Why Join Us? 
You will join a global team at the forefront of Microsoft's AI transformation journey. As part of the Global Consumption & Delivery Acceleration organization, you'll help customers move from technology adoption to measurable business value while influencing the future of Microsoft products and services. You'll work across some of Microsoft's most strategic growth areas, helping create a world where customers deploy faster, innovate more confidently, and realize the full potential of AI.

Qualifications

Bachelor's Degree in Information Technology (IT), Computer Science, Business Administration, Engineering or related field and technical consulting, information technology (IT) administration, support, project management, customer success management, IT customer-facing experience OR equivalent experience.

Preferred Qualifications:
Bachelor's Degree in Information Technology (IT), Computer Science, Business Administration, Engineering or related field and technical consulting, information technology (IT) administration, technical program/product management, support, project management, customer success management, IT customer-facing experience OR equivalent experience.

• Experience with managing projects in relevant technologies (e.g., cloud, infrastructure, Microsoft platform).
• Project management experience.
• Relationship management or customer success experience.
• IT related customer-facing experience.

Onboarding Mgmt IC4 - The typical base pay range for this role across Romania is lei 199,400.00 - lei 347,800.00 per year. Certain roles may be eligible for benefits and other compensation.

Find additional benefits and pay information here:
https://careers.microsoft.com/v2/global/en/corporate-pay/romania-corporate-pay.html

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

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Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.