Manager Technical Success

We are looking for a Manager Technical Success Management to join our Technical Success department.

This is a remote role based in Germany reporting to the Senior Director Technical Success Management .

You will lead a team of Technical Success Managers (TSMs) to drive customer success and retention by fostering strong relationships and ensuring seamless adoption of Zscaler’s Zero Trust platform.

Your mission is to deliver exceptional customer experiences address business and security needs and accelerate product adoption through strategic leadership and hands-on support.

What you’ll do (Role Expectations)

• Lead and mentor your team to drive satisfaction retention and measurable growth
• Build relationships with stakeholders to ensure customer success and revenue expansion
• Communicate Zscaler’s value to diverse audiences and resolve technical or business challenges
• Collaborate cross-functionally to advocate for customer needs and enhance experiences
• Monitor KPIs like NPS renewals and product adoption to inform continuous improvement

Who You Are (Success Profile)

• You thrive in ambiguity.

  You're comfortable building the path as you walk it.

  You thrive in a dynamic environment seeing ambiguity not as a hindrance but as the raw material to build something meaningful.

• You act like an owner.

  Your passion for the mission fuels your bias for action.

  You operate with integrity because you genuinely care about the outcome.

  True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.

• You are a problem-solver.

  You love running towards the challenges because you are laser-focused on finding the solution knowing that solving the hard problems delivers the biggest impact.

• You are a high-trust collaborator.

  You are ambitious for the team not just yourself.

  You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.

• You are a learner.

  You have a true growth mindset and are obsessed with your own development actively seeking feedback to become a better partner and a stronger teammate.

  You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

• 5+ years of experience in customer success account management or similar customer-facing roles
• 3+ years in a leadership position with a proven ability to build and lead high-performing teams
• Demonstrated success in driving customer adoption retention and satisfaction in your assigned region
• Experience building executive-level relationships and serving as the escalation point for customer incidents
• Strong analytical skills for identifying trends forecasting behavior and creating data-driven strategies

What Will Make You Stand Out (Preferred Qualifications)

• Experience managing customer relationships in a B2B SaaS environment ideally within cybersecurity or cloud services
• Solid understanding of networking and security technologies with familiarity in cloud computing solutions
• Industry certifications such as CISSP CCNP CCIE Network+ or equivalent as well as experience or certifications from cloud providers such as AWS Google and Microsoft

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