Manager of Executive Experiences & Operations

Who you are

• This role is ideal for a highly organized program operator who thrives in fast-paced environments and enjoys building structure from complexity
• We are looking for someone who can manage multiple workstreams simultaneously, create scalable operating systems, and bring exceptional execution support to programs that reach MongoDB’s most senior stakeholders and executives
• 5+ years of experience in program management, event operations, business operations, or a related field in a fast-paced, high-growth environment
• Demonstrated ability to build and manage scalable workflows, organizational systems, and standardized operating procedures across complex, concurrent programs
• Experience managing multiple high-stakes projects simultaneously with exceptional attention to detail and follow-through
• Strong operating instincts, including building planning rhythms, project documentation, accountability structures, and cross-functional coordination mechanisms
• Experience working cross-functionally with diverse stakeholder groups across Marketing, Finance, Procurement, and external vendor partners
• Familiarity with attendee management and registration platforms and the operational processes that support large-scale executive or corporate programs
• Experience navigating procurement workflows, vendor administration, and budget tracking processes
• Strong executive presence and communication skills, with comfort operating in high-visibility environments alongside senior leaders and executives
• A customer-obsessed, service-minded approach with the ability to anticipate needs before they become issues
• Comfort operating in ambiguity, managing competing priorities, and creating structure where it doesn’t yet exist
• Background in technology, SaaS, or fast-growing corporate environments preferred

What the job involves

• MongoDB is looking for a Manager, Executive Experiences & Operations to serve as the operational backbone of the Strategic Executive Experiences team within Marketing
• Reporting to senior leadership on the team, this role will own the infrastructure that enables MongoDB’s highest-visibility executive-facing external and internal programs to scale efficiently — spanning attendee management systems, registration processes, communications workflows, documentation, project coordination, procurement support, and program governance
• While strategic program ownership rests with others on the team, a strong executive presence and service-minded approach are essential — this role exists to give senior leaders and program owners the operational leverage to focus on executive engagement, experience design, and program delivery
• Own and maintain the operational systems and infrastructure supporting MongoDB’s executive-facing and internal programs, including attendee management platforms, registration processes, and program governance
• Build and manage project plans, timelines, trackers, and standardized operating procedures that enable consistent, scalable program execution across the team
• Drive process improvements that increase efficiency, cross-functional synergy, and operational consistency across the program portfolio
• Manage attendee registration platforms end-to-end — tracking status and data accuracy, maintaining participant databases and dashboards, and coordinating invitation and communications workflows
• Coordinate deployment of attendee and event communications, manage communications calendars and approval workflows, and maintain event microsites and attendee-facing platforms
• Coordinate cross-functional project timelines and milestone tracking across Marketing, Sales, Finance, Procurement, Travel, Communications, and external vendor partners
• Identify operational risks and proactively escalate issues requiring leadership attention to keep programs on schedule across multiple concurrent initiatives
• Support procurement workflows, contract routing, vendor onboarding, and budget tracking — including invoices, purchase requests, and financial reporting documentation
• Provide hands-on operational support during live program execution, including attendee services, registration functions, run-of-show documentation, and onsite issue resolution
• Support post-event reporting, retrospectives, and continuous improvement initiatives to strengthen team scalability and execution quality