Key Account Manager, Stores

About Bolt Bolt is shaping a future where cities are built for people, not cars. What started as an ambitious project of a 19-year-old in 2013 has grown into a global mobility platform used by more than 200 million customers and 4.5 million driver and courier partners across 50 countries.

From ride-hailing and food delivery to scooters, e-bikes, and car-sharing, Bolt helps people move through cities every day. Small, autonomous teams drive this work, combining the speed and ownership of a startup with the scale of a global technology company backed by more than €1bn in funding.

And we're just getting started.

Why join Bolt?

• Build the future of mobility and help transform how people live and move in cities.
• Tackle challenges at scale that span technology, operations, regulation, and growth.
• Take real ownership early. Small, lean teams mean your decisions matter from day one, and you'll learn fast alongside some of the best people in the industry.
• Join one of Europe's leading technology companies, backed by world-class investors including Sequoia.

About The Role We are looking for an experienced Key Account Manager to manage and grow our most strategic Stores partnerships in Romania.

Bolt Food's Stores vertical covers everything outside of restaurants: grocery, essentials, alcohol, pharmaceuticals, beauty, electronics, and more. As a Key Account Manager, you will own the commercial relationship with our largest retail partners, driving sustainable growth, profitability, and operational excellence. You'll act as a trusted advisor to senior stakeholders, developing long-term partnerships while identifying new opportunities to grow the business.

This is the most senior individual contributor role within the Stores Account Management team, offering the opportunity to make a direct impact on one of Bolt Food's fastest-growing business areas.

Main Tasks And Responsibilities

• Own and grow relationships with strategic retail partners, identifying new business opportunities while ensuring long-term commercial success and operational excellence.
• Manage your partners' commercial performance by monitoring key business metrics, owning growth and profitability targets, and using data-driven insights to drive continuous improvement.
• Develop and execute Joint Business Plans (JBPs), lead regular business reviews, and drive commercial initiatives including campaigns, assortment expansion, and store rollouts.
• Ensure partners deliver an excellent customer experience by overseeing operational performance, catalogue quality, product availability, and fulfilment in collaboration with internal teams.
• Collaborate closely with Merchant Operations, Product, Marketing, Campaigns, and Support teams to remove blockers, deliver integrations, and execute partner initiatives successfully.
• Build trusted relationships with senior stakeholders, leading commercial discussions and acting as a strategic advisor to support long-term partner growth.

About You

• 5+ years of experience in Key Account Management, Enterprise Sales, Business Consulting, or similar commercial roles within grocery, retail, FMCG, e-commerce, marketplaces, or delivery.
• Proven track record of managing and growing large, complex accounts while owning commercial performance, revenue, or P&L outcomes.
• Strong commercial mindset with experience developing Joint Business Plans, leading senior business reviews, and negotiating commercial agreements.
• Excellent analytical skills with the ability to interpret business data, generate insights, and make data-driven recommendations.
• Outstanding communication and stakeholder management skills, with the ability to build long-term partnerships and thrive in a fast-paced, ambiguous environment.
• Minimum language requirements: Romanian (fluent) and English (proficient).

Why You’ll Love It Here

• Accelerate your professional growth with unique career opportunities.
• Enjoy a rewarding salary and stock options, knowing that as Bolt succeeds, so do you.
• Take care of your physical and mental health with our wellness perks.
• Celebrate 5 years at Bolt with a 1-month paid sabbatical to recharge.
• Connect with colleagues at annual company events and smaller team gatherings.
• Balance flexibility and in-person collaboration with our hybrid model, including at least 12 monthly in-office days.

Some perks may differ depending on your location and role.

At Bolt, using AI daily is a baseline expectation for everyone. If there’s a faster, smarter way to do your work, we expect you to find it. You’re still responsible for the output, so the standard stays high when using AI tools.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

Everyone is welcome Bolt is an equal opportunity employer. We are committed to building a diverse and inclusive workplace where all qualified applicants are considered for employment without regard to race, colour, nationality, religion, gender or gender identity, sexual orientation, age, or disability.

We welcome applications from all backgrounds and are happy to make reasonable accommodations throughout our hiring process. If you require any adjustments, please let us know.