IT Manager

Who you are

• Experience leading and managing a team
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Can work proactively and independently, meet deadlines, and deliver on projects and tasks
• Experience building, managing and coaching a team in a high-growth environment
• Bachelor's degree in computer science, computer engineering, or related field, or experience managing teams
• ITIL and Prince2 certification

What the job involves

• As an IT Manager at Amazon, you will work alongside experienced, motivated people who have a passion for improving technology
• Our managers are proactive and work to make sure our IT infrastructure is the best it can be
• You’ll be responsible for driving innovations that support everyone’s experience – from customers to colleagues – so that our systems are efficient, fast and simple
• Your work could include supporting your team as they improve operational processes with new hardware, automate manual processes and question solutions to find the best option for the business
• You’ll also manage people and help create a dynamic and positive working environment
• Devise and manage projects, including new technology deployments and internal programme
• Manage and solve challenges involving IT infrastructure, such as local site networks, services and hardware
• Support the team with a range of work, including improvements to operational processes, manual work automation and analysis of solutions
• Deploy, maintain and troubleshoot IT solutions throughout their lifecyle
• Manage and develop on-site support teams and recruit new talent
• As an IT Manager, you’ll be responsible for multiple sites and work in different settings where no two days are the same
• You'll make sure the IT infrastructure on-site is maintained and operational so that teams can deliver on behalf of our customers
• Taking a data-driven approach, you’ll find opportunities to increase automation and efficiency, and pilot different technologies to support these objectives
• You’ll report directly to the Regional IT Manager and will lead on-site support teams, coordinate changes and technology launches, and manage risks
• This is a collaborative role that will see you working with site leaders and developing people in your team to progress