Infrastructure Support Engineer

Who you are

• Experience in software development, or experience in technical support
• Experience scripting in modern program languages
• Experience troubleshooting and debugging technical systems
• Experience scripting in modern programming languages
• Knowledge of web services, distributed systems, and web application development
• Experience troubleshooting & maintaining hardware & software RAID
• Experience with REST web services, XML, JSON
• Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying

What the job involves

• AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running
• We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on
• We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help
• You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles
• You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion
• You’ll have the privilege of being a valued member of an exceptional team, thriving in a dynamic and enthusiastic environment that combines dedication and enjoyment
• Dive deep to pinpoint the underlying causes of customer-related issues, providing valuable assistance in escalations when necessary
• Apply Linux expertise to troubleshoot, innovate solutions, and resolve technical issues
• Efficiently managing ticket queues for both our internal team and partner service teams ensuring service level agreements (SLAs) are met
• Leading the team to enhance operational efficiency by analysing root causes, trends and developing metrics, procedures, tools and documentation
• Engaging with internal service teams to contribute to company-wide initiatives, including tasks such as patching, operating system migrations, and code updates
• Working with various internal software development teams to actively enhance systems and services within the team’s scope
• Collaborating closely with experienced engineers and actively engaging in knowledge-sharing sessions with the team
• Allocated personal development time for mastering new programming languages, honing software development skills, and crafting services to enrich your career growth
• At Amazon Web Services (AWS), you will get hands-on experience with tools and services that exist outside the scope of native AWS products
• This presents an exciting opportunity to engage with systems you might not encounter otherwise, allowing you to gain invaluable experience in infrastructure development
• We hire and develop the best and champion the relentless pursuit of self-improvement. We understand the significance of training, and upon joining the team, you will undergo our comprehensive training programme
• This programme is designed to provide you with a deeper understanding of the tools we utilise and the service teams we collaborate with