Head of Business Operations / COO

About OKX

About The Role

What You’ll Be Doing

Operations & Strategy

• Lead high-impact strategic initiatives including business planning organisational design market positioning and development of the prospective UK operating model.
• Translate strategic objectives into detailed execution plans operating rhythms and delivery milestones and personally drive them through to completion across global functions.
• Develop and track operational KPIs covering regulatory readiness delivery progress customer outcomes cost efficiency and risk management.
• Support the local CEO and partner with leadership teams on strategic planning prioritisation and execution.

Commercial Strategy & Growth

• Support the development of the prospective UK commercial strategy including market positioning client acquisition and potential growth opportunities.
• Identify initiatives that could deliver measurable revenue and margin improvement in the future including potential enhancements to pricing products and the client funnel.
• Develop commercial operating rhythms including targets forecasts and performance reviews to connect future ambitions with execution.
• Ensure that commercial plans are appropriately sequenced and remain subject to applicable regulatory requirements and approvals.

Strategic Execution & Delivery

• Own day-to-day delivery across cross-functional workstreams navigating operational detail and resolving delivery challenges directly.
• Design and develop operational processes governance arrangements and delivery disciplines required to support the prospective UK business.
• Establish operational and organisational readiness for licensing milestones regulatory reviews and potential future product or service launches.
• Coordinate dependencies across local and global teams to ensure plans are realistic appropriately governed and capable of implementation if the necessary approvals are obtained.

Regulatory & Risk Management

• Work closely with Legal Compliance and Risk teams to support licensing workstreams regulatory reviews audits and supervisory engagement.
• Support the design and embedding of applicable UK regulatory standards into prospective operational workflows.
• Help establish effective first-line ownership of operational risks controls risk registers incident-management processes and governance documentation.
• Ensure that strategic and operational plans do not assume the outcome of any pending regulatory application or approval process.

Product Strategy & Localisation

• Contribute to the assessment definition and prioritisation of the prospective UK product roadmap working closely with Product and Engineering teams.
• Help assess whether potential products and services are appropriate for the UK market customer base and regulatory environment.
• Support operational readiness and internal alignment for potential future product development localisation and launch.
• Ensure that no future product or service is implemented without the necessary internal governance and regulatory approvals.

Data Analytics & AI

• Help develop data analytics and AI capabilities to support client insights executive decision-making KPI improvement and future client-funnel optimisation.
• Promote the responsible and effective use of data and technology within applicable legal regulatory and risk-management frameworks.

Cross-functional Collaboration & Industry Engagement

• Partner closely with Product Engineering Compliance Legal Marketing and Customer Operations teams locally and globally.
• Represent the prospective UK business credibly in digital-asset discussions including regulatory policy and market-structure developments.
• Support constructive engagement with relevant industry participants and stakeholders as appropriate.
• Foster a culture of collaboration transparency accountability and disciplined execution across global teams.

What We Look For In You

• 5-10+ years of experience across operations and strategy in crypto digital assets fintech or high-growth regulated financial services - for example as Head of Operations Head of Strategy COO Chief of Staff or a similarly broad leadership role.
• Comfortable in fast-paced high-growth environments; high-performance and entrepreneurial mindset.
• Demonstrated experience helping build scale or transform a digital asset fintech or high-growth financial services business.
• Strong commercial acumen with a demonstrated track record of driving revenue growth market share expansion or P&L improvement through pricing product and funnel optimisation.
• A hands-on operator equally comfortable setting strategy and rolling sleeves up in the operational detail of day-to-day delivery within a lean team.
• Strong understanding of the UK crypto and digital assets landscape including retail institutional and payments sectors.
• Proven ability to manage risk drive cross-functional execution and build scalable operational processes.
• Strong commercial judgement leadership and stakeholder management skills; fluent in English with excellent communication abilities.
• Bachelor's degree in business finance economics or a related field.

What Will Make You Stand Out

• Experience in a licensed or licensing-stage crypto fintech or financial institution in the UK including direct exposure to FCA regulatory engagement.
• Track record of P&L ownership and commercial performance improvement in a fintech or digital assets business.
• Demonstrated success launching and scaling 0→1 products in regulated or rapidly evolving markets.
• Experience establishing data analytics or AI capabilities to drive commercial and operational decision-making.
• Credibility as a market participant in UK digital asset regulatory policy and market structure discussions.

Why Join OKX?

• Play a pivotal role in building a credible well-governed and locally accountable crypto business.
• Shape the direction of a business at the stage where the right person can have meaningful impact.
• Collaborate with world-class professionals in a high-growth industry.
• Competitive compensation and benefits.

Ready to Reshape Finance?

Perks & Benefits

• Competitive total compensation package
• L&D programs and Education subsidy for employees' growth and development
• Various team building programs and company events
• Comprehensive healthcare schemes for employees and dependents
• More that we love to tell you along the process!