Head of Account Management

Bolt Food is looking for a passionate Head of Account Management to lead the local team and drive our business, developing, managing and growing our partner restaurants in Lithuania. As an Head of Account Management you will have a clear understanding of our key business goals and actively manage our partners to generate long-term value for our partners and the platform. In addition you also have to be a strong team player and willing to do things outside of the day-to-day work activities - driving local execution of our global projects or being the Country Manager’s right hand in managing our business priorities.

Your Daily Adventures Will Include Your Daily Adventure will include:

• Lead, motivate and coach the Account Management Team to achieve their goals
• Manage, organize and negotiate eater-facing campaigns that will increase Bolt Food orders and revenue
• Analyze key performance metrics to gain insights and improve customer performance
• Forecast growth and evaluate the achievement of our business goals
• Execute and refine our operational strategy, solve daily commercial and operational issues
• Collaborate with the Sales & Partners Operations team to smoothly activate all restaurants
• Lead re-negotiation of restaurant contract conditions such as commission rates and campaign plans
• Work with cross functional departments to drive business growth (Campaigns, Partner Operations, Customer Service, Courier Operations)

What We Are Looking For

• Extensive years of experience, preferably in Account Management, Consulting, Business Development, or similar roles.
• Solid analytical skills: ability to interpret and present data to generate insights and support decision-making
• People manager: experience leading a team to achieve individual and shared goals in a client facing role
• Never-settle mentality: proven track record of client success and consistently achieving critical metrics and revenue targets
• Commercial vein: ability to build and maintain long term professional relationships with business partners using listening, negotiation and persuasion skills
• Ownership: ability proactively find solutions to business problems
• Passion: drive to work with new technologies or with food tech
• Excellent communicator: ability to effectively communicate with many stakeholders involved
• Outstanding project manager: capable managing multiple projects, resources, priorities and time
• Minimum language requirements: Lithuanian and Business level English speaker