Global Account Director Payment Partnerships - WooCommerce

Global Account Director Payment Partnerships - WooCommerce

Automattic the global leader in publishing messaging and commerce software is building the operating system for the open web.

Our goal is to democratize publishing messaging and commerce so anyone with a story can tell it and anyone with a product can sell it regardless of income gender politics language or where they live in the world.

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In a fast-paced complex market we own a diverse set of assets deploy numerous business models and offer scalability from B2C to SMB and Enterprise customers.

Our brands include ecommerce and fintech (WooCommerce) Enterprise SaaS (WordPress VIP) and infrastructure hosting spanning customer segments that include SMB online merchants enterprise government and even consumer.

In our incubator we also support a broad set of new business start-ups that currently incorporate messaging ads and social media.

The co-founder of WordPress and CEO of Automattic Matt Mullenweg is driving a growth and expansion strategy that is still in its early days with a massive addressable market and exceptional upside.

Today we manage the internet properties for renowned organizations such as Salesforce Porsche Meta Disney and NASA.

Over four million online stores run on WooCommerce which accounts for 34% of all online stores globally and more than 1 billion people use our products each month.

Automattic has established itself as a pivotal player in the digital landscape.

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Automattic’s story would not be complete without mentioning our focus on mergers and acquisitions.

Over the past 17 years we’ve acquired 35 companies including WooCommerce Parse.ly and most recently Texts.com and Beeper.com our multi-channel messaging plays.

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Automattic is profitable generates positive cash flow and aggressively invests in future growth.

It’s a great place to build a career learn and contribute!

Global Account Director Payment Partnerships

The Global Account Director Payments Partnerships is a senior commercial leader accountable for one of WooCommerce's most strategically significant partner relationships: a $100M ARR partnership with a mandate to deliver 30% year-over-year growth.

This is a high-visibility high-ownership role that operates at the intersection of executive relationship management commercial strategy and cross-functional execution.

The right candidate is equally comfortable in a C-suite boardroom and a technical working session.

They bring deep fluency in payment economics and the global acquiring landscape with a proven track record of scaling large complex global partnerships

About the Role

You will own the full strategic and commercial lifecycle of this partnership from multi-year joint business planning to day-to-day execution.

As the primary relationship owner across all levels of the partner organization you’ll build trusted connections from C-suite executives to individual contributors.

Internally you will act as the champion orchestrator and accountable owner—aligning engineering product marketing legal and finance behind a shared partner growth agenda and securing the investment and resources needed to execute against it.

You will also maintain a clear view of the broader global payments and ecommerce landscape using that intelligence to identify capability gaps surface new opportunities and continuously strengthen the strategic rationale for the partnership.

What You Will Do

Partnership Ownership & Revenue Growth

• Own and grow a $100M ARR strategic partnership delivering a minimum of 30% year-over-year growth through disciplined pipeline development commercial expansion and joint go-to-market execution.
• Develop maintain and execute a rolling multi-year strategic partnership plan that aligns WooCommerce's roadmap and capabilities with the partner's commercial objectives and market position.
• Identify scope and close expansion opportunities—including new geographies product lines merchant segments and revenue-share structures—that unlock mutual value.
• Define and track the commercial KPIs milestones and leading indicators that reflect the health and trajectory of the partnership.

Executive & Stakeholder Relationship Management

• Build and sustain deep trusted relationships across all levels of the partner organization from C-suite and VP-level sponsors to operational and technical teams ensuring alignment advocacy and momentum at every tier.
• Serve as the primary executive point of contact for the partner driving QBRs annual planning sessions and escalation resolution with authority and credibility.
• Internally act as the single accountable owner for the partnership managing a broad set of stakeholders across product engineering marketing legal finance and operations to secure alignment investment and execution commitment.
• Proactively manage partner satisfaction anticipate friction points and resolve issues before they become relationship risks.

Strategic Planning & Multi-Year Execution

• Lead the development and ongoing refinement of a comprehensive multi-year joint business plan including growth targets investment requirements capability milestones and market expansion priorities.
• Build and present compelling business cases to senior WooCommerce leadership to secure the resources budget and organizational commitment required to execute on the partnership strategy.
• Translate high-level strategic goals into phased actionable execution plans balancing ambition with operational realism and managing progress rigorously.
• Drive accountability across internal teams through clear ownership assignment milestone tracking and regular executive reporting.
• Implement structured frameworks for ongoing partner evaluation using competitive analysis industry benchmarks and financial modeling—ensuring the partnership remains best-in-class relative to market alternatives.

Global Payments Landscape & Capability Intelligence

• Maintain a deep current understanding of the global payments ecosystem—including acquiring PSPs alternative payment methods payment network rules interchange economics and bank transfer cost structures—and apply that knowledge to sharpen partnership strategy and commercial positioning.
• Actively monitor the market for emerging payment technologies capabilities and competitive dynamics that could enhance WooCommerce’s merchant value proposition reduce underlying costs or create new revenue opportunities through this partnership.
• Use technical fluency in payment capabilities to assess integration feasibility validate business cases and ensure that commercial terms are grounded in a clear understanding of product and operational realities.
• Translate payment capability gaps and merchant needs into concrete partnership priorities working closely with product and engineering to align partner roadmap commitments with WooCommerce’s strategic direction.

Global Growth & Go-to-Market

• Drive global partnership growth by identifying and activating opportunities across geographies adapting strategy to local market dynamics while maintaining a coherent global framework.
• Collaborate with marketing product and sales teams to develop and execute joint go-to-market initiatives including co-selling co-marketing merchant acquisition programs and partner-led revenue acceleration.
• Represent WooCommerce's strategic interests in commercial negotiations contract renewals and partnership expansions crafting creative commercial structures that optimize for both strategic flexibility and economic outcomes.

Operational Excellence

• Establish and maintain robust reporting mechanisms to track partnership performance commercial outcomes and strategic milestones—delivering consistent data-driven updates to senior leadership.
• Build scalable processes and frameworks that enable efficient collaboration between WooCommerce and the partner across geographies and functions.
• Manage contract amendments commercial reviews and renegotiations with rigor and commercial discipline.
• Thrive in ambiguity: able to define structure process and direction in fast-moving resource-constrained environments where the path forward is unclear.

What You Bring

• 10+ years of experience in strategic partnerships global account management or commercial leadership within the payments industry ideally spanning merchant services acquiring or payment service providers.
• Demonstrated track record of growing strategic partnerships at significant scale ($50M+ ARR) consistently delivering against aggressive revenue growth targets.
• Deep knowledge of payment economics including interchange structures bank transfer costs payment network rules and the pricing and cost dynamics that drive partner and merchant outcomes.
• Strong technical fluency in payment capabilities: able to assess integration feasibility translate technical concepts into commercial terms and engage credibly with product and engineering counterparts.
• Exceptional executive presence and written and verbal communication skills with a proven ability to build trust and influence at the C-suite level both with partners and internally.
• Strong analytical and financial modeling capabilities with experience building business cases applying competitive analysis and presenting ROI frameworks to executive audiences.
• Proven ability to operate as an internal orchestrator mobilizing and aligning cross-functional teams (product engineering legal finance marketing) without direct authority.
• Experience managing multi-year joint business plans and translating long-range strategy into structured accountable execution.
• Comfort operating in globally distributed remote-first and asynchronous environments across multiple time zones and cultures.
• Experience managing global partnerships across multiple geographies is strongly preferred.

Salary range: $105 000 – $215 000 USD.  Please note that salary ranges are global regardless of location and we pay in local currency.

We're only consideirng US based candidates for this role. 

We are searching for high-caliber candidates with the skills and qualities to have a net positive for Automattic.

Pay will reflect the potential contribution and the impact you can bring which may in some cases go beyond the range stated.

This isn’t your typical work-from-home job—we are a fully-remote company with an open vacation policy.

Read more about our compensation philosophy. To see a full list of benefits by country consult our Benefits Page.

And check out these links to learn more about How We Hire and What We Expect from Ourselves. #LI-Remote