FTC Program Manager

Who you are

• Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
• Customer focus and professional demeanor
• Organizational skill and an operations mindset
• An ability and interest in working in a fast-paced and rapidly-changing environment
• A work ethic based on a strong desire to exceed expectations
• Experience leading and interacting with cross-functional teams
• Ability to organize and manage multiple tasks simultaneously
• Strong presentation skills
• Ability to travel in the EU
• Fluent in written and spoken English. Proficient with Microsoft Excel
• Knowledge of Lean principles and DMAIC methodology
• Experience in MS Access and SQL
• Experience in requirement gathering and ability to write clear and detailed requirement document

What the job involves

• Amazon Shipping is looking to hire an experienced leader to join the First Mile team
• You will be a natural self-starter who is comfortable supporting large, complex cross functional programs and will have a true hands-on approach, strong program management and analytical skills, and be an effective communicator
• This is a great opportunity to join an entrepreneurial business that is growing at an incredible pace
• You will be part of the core team that will be managing the Amazon Shipping business and operations across all legs of the supply chain (first mile, middle mile and last mile)
• You will also be leading the development of our operational product to deliver a world class customer experience, and the design and implementation of new operating solutions to enable the delivery of strategic targets (service, growth, cost)
• You will have a true hands-on approach, operational inclination, strong leadership skills and the ability to build and leverage relationships across a wide stakeholder group to generate creative solutions to industry level strategic problems
• As this position involves regular interaction with senior leadership (Directors, VPs), you need to be comfortable communicating robustly at that level whilst also working directly with various functional teams and individuals at all levels of the organization across the Amazon business
• Lead operational programs for Amazon Shipping, and partner with AMZL/ATS operations and business teams
• Monitor weekly First mile qualitative and Cost KPIs to be reported in SWA and AMZL WBR
• Partner with AMZL/ATS/Commercial and Customer Support teams to improve processes and enhance performance
• Own ops readiness documents (to define problem statements), impact assessment
• Own launch/ implementation and scale up before handing over to operations as a BAU task set