Enterprise & Strategic Account Manager

About The Role We're looking for a highly motivated, analytical and relationship-driven Enterprise & Strategic Account Manager to help grow and retain a select portfolio of strategic restaurant partners with national coverage. You'll be at the center of helping our most sophisticated partners thrive on the Uber Eats platform - driving strategic conversations, identifying growth opportunities, and improving operational health. This is a client-facing, individual contributor role where impact, autonomy, and customer success converge.

What The Candidate Will Need / Bonus Points ---- What the Candidate Will Do ----

• Own a high-value book of business: Manage a small portfolio of ultra-high value accounts, focusing on business strategy, revenue and profitability growth, operational health and client satisfaction.
• Drive growth through consultative strategy: develop Joint Business Plans and support product adoption and location expansion.
• Champion client success and health: Monitor operational metrics like defect rate, order reject rate, and ad spend efficiency. Take direct action to improve partner performance and experience.
• Be the go-to expert for your partners: Serve as the trusted advisor-resolving conflicts, providing platform insights, and guiding partners toward business excellence.
• Collaborate cross-functionally: Work with internal stakeholders like CSMs, Specialists, and Product teams to deliver holistic support and tailored solutions.
• Turn feedback into action: Synthesize partner insights into recommendations that influence Uber's product and commercial roadmap.

Basic Qualifications

• 4-7 years of experience in a B2B, client-facing role (e.g. Account Management, Sales, Customer Success, or senior retail/foodservice leadership)
• Demonstrated ability to drive commercial success across the full sales lifecycle - from identifying opportunities to retaining and expanding accounts
• Proven track record of building strong client relationships and delivering measurable impact, both commercial and operational
• Strategic thinker with strong analytical and problem-solving skills; you love diving into data to uncover insights
• Excellent communication and interpersonal skills with a knack for navigating complex conversations and aligning stakeholders
• Self-starter mindset with the ability to thrive in a fast-paced, high-growth environment
• Native Portuguese and fluent in english

Preferred Qualifications

• SQL
• Consulting experience
• Comfortable with CRM tools (Salesforce preferred) and Google Workspace