Data center infrastructure Infrastructure Global FOC Shift Supervisor

Technology

Data center infrastructure Infrastructure Global FOC Shift Supervisor

Location

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Employment Type

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Regular

Job Code

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A46163

Responsibilities

Team Information

The global data center operation team supports the company's fast growth by operating hyperscale datacenters. The team manages the end to end lifecycle of server fleet, providing cloud solutions and various infrastructure services ensuring that they are scalable and are reliable.

Responsibilities

• Oversee overall operation, maintenance and emergency response for global data center infrastructure. Provide remote emergency support, coordinate with on-site facility managers and local contacts, and liaise with business teams when service disruptions occur.
• Escalate and report major risks in a timely manner, follow up on rectification progress, and coordinate internal and external resources to ensure full closed-loop management of O&M risks.
• Drive the implementation, rollout and supervision of O&M management systems. Unify operational specifications across all data centers, and guide on-site teams on daily routine work.
• Regularly monitor and analyze regional O&M metrics, conduct quality supervision and process audits. Identify potential operational risks, and continuously optimize workflows and service quality.
• Support the capability building of data center infrastructure platforms, including data ingestion, data governance and alarm management.

Qualifications

Minimum Qualifications

• 3+ years of experience in data center infrastructure O&M, including familiarity with emergency management procedures.
• Proficient in Chinese and English for effective communication with global teams, vendors, and partners.Fluency in written and spoken Chinese is required to manage stakeholders, vendors, and internal teams in the China market.
• Skilled in responding to unexpected faults and emergencies, with demonstrated ability in cross-team coordination, problem breakdown, and resource allocation.
• Capable of identifying major risks, executing standardized escalation and reporting, and applying closed-loop management principles.
• Familiar with data center infrastructure management workflows and O&M systems, with strong data awareness and quality control skills (e.g., KPI tracking, data analysis, fault troubleshooting).
• Possess sound logical thinking, strong sense of responsibility, and proficiency in office and data tools with standardized documentation habits.
• Able to compile, update, and maintain workflows and technical documents as required.

Preferred Qualifications

• Experience in large enterprises involving global cross-team collaboration and end-to-end fault coordination.
• Experience in developing large-scale infrastructure O&M systems.
• Proven ability to proactively optimize workflows and technical documentation beyond routine maintenance.

Job Information

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

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Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

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We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

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Diversity & Inclusion

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TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.