Customer Service Analyst - Spanish required (evening shift)

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

• 3-5 Years experience in hospitality industry or technical support
• Database knowledge
• Internet troubleshooting skills
• Knowledge of operating systems
• Excellent communicator with strong time management and prioritisation skills
• Ability to work under pressure and multi-task
• Strong analytical skills
• Availability to work in shifts and during weekends
• Previous experience of Micros Products would be advantageous
• Multilingual proficiency is mandatory to support our diverse global customer base
• Strong customer service skills

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

• 3-5 Years experience in hospitality industry or technical support
• Database knowledge
• Internet troubleshooting skills
• Knowledge of operating systems
• Excellent communicator with strong time management and prioritisation skills
• Ability to work under pressure and multi-task
• Strong analytical skills
• Availability to work in shifts and during weekends
• Previous experience of Micros Products would be advantageous
• Multilingual proficiency is mandatory to support our diverse global customer base - Spanish
• Strong customer service skills

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Career Level - IC1