Customer Marketing Program Manager

Who you are

• We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement
• 6+ years of customer marketing experience with experience working in B2B settings and with sales teams
• Strong communication and executive presence, with the ability to build relationships with customers, synthesize program performance into compelling narratives, and present confidently to senior and executive leadership
• Experience building and driving customer-centric programs and activations
• Exceptional organizational skills, ability to think through and implement processes that scale
• Comfort working with AI tools as a core part of daily work — using them to move faster, produce higher-quality output, and find new ways to scale programs
• Direct content creation experience including case studies, speaking engagements and video storytelling
• Experience owning relationships with multiple external content agencies
• Hands-on experience collaborating on or building AI agents to automate marketing workflows or program operations
• Familiarity with Google Analytics, Hubble, and customer marketing software
• At Stripe, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Stripe, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us

What the job involves

• The Customer Marketing team, housed within the broader Product Marketing Team, executes programs that amplify our customers' voices. We showcase customers' successes through content, events, and references, providing social proof that drives awareness, consideration, and conversion
• Be a storyteller. You have deep empathy for users and are able to adapt how you communicate to best reach and engage your audience and differentiate Stripe
• Know how to build a program from the ground up. You have what it takes to get new programs off the ground: building briefs, aligning with stakeholders, presenting to leadership, and owning program rollout
• Communicate with impact at all levels. You're comfortable crafting and delivering program updates to senior and executive audiences — translating complex program data into clear narratives that inform decisions and build confidence
• Work smarter with AI. You actively use AI tools to accelerate your work — from drafting content and synthesizing research to building agents that automate repeatable workflows and scale program operations
• Love working across GTM. You work with a range of disciplines to execute on your work
• Keep things organized. You manage interdependent, complex projects and programs and keep various work streams on track
• Be Ambitious. You thrive in a fast-moving, dynamic, hyper-growth environment and are able to operate fluidly between the 30,000-foot strategy level and the micro-detail to get things right
• Partner closely with cross-functional go-to-market teams to identify and develop impactful customer stories and use cases to support Stripe's go-to-market efforts
• Collaborate with the broader Marketing and Communications teams to incorporate customer voices and stories into digital, social, event, and other marketing channels
• Act as the primary point of contact for sourcing, pitching, and managing customer speakers for key industry events and conferences
• Design and implement new strategic initiatives to identify, engage, and nurture top customers
• Leverage AI tools and, where applicable, collaborate with technical teammates to build lightweight agents that automate and scale customer marketing workflows — such as content production, program reporting, and customer outreach
• Develop and deliver regular program updates and performance readouts to senior and executive stakeholders, surfacing key insights, progress against goals, and strategic recommendations
• Analyze program performance and customer sentiment to continuously optimize Stripe's approach to customer marketing
• Work with global Stripes to share best practices, adapt successful programs for local markets, and contribute regional insights to the overall global strategy

Benefits

• Gym membership
• Food provided in the office
• Unlimited paid time off policy
• Work from home opportunities
• Comprehensive mental, physical and medical health plans
• Fertility benefits and parental leave