Customer Implementation Specialist (d/f/m) - German Speaking

Personio's intelligent HR platform helps small and medium-sized organizations unlock the power of people by making complicated, time-consuming tasks simple and efficient. Our team of 1,500 Personios is building user-friendly products that delight our 15,000+ customers and their 1.5 million employees. Ready to make an impact from day one? The Role Introduction: “The Role” Our Customer Experience team thrives on collaboration, working closely with teams across Personio to ensure that customer voices are at the heart of everything we do. We are dedicated to understanding and advocating for our customers , using data-driven insights to shape our customer experience strategies and influence what we build.

Are you ready to transform how organizations onboard and thrive with Personio? As an Customer Implementation Specialist (d/f/m) - German Speaking , you’ll be the driving force behind our customers’ successful adoption of Personio across the DACH region You’ll empower HR teams to unlock real value , guiding them through every step of their onboarding journey with expertise, empathy, and a dash of Personio flair.

This role requires 3 days a week in the office and can be based in either Munich, Dublin or Berlin. Role Responsibilities: “What You’ll Do”

• Lead Onboarding: Guide new customers through seamless setup and integration, ensuring Personio becomes an indispensable part of their HR routine.
• Product Adoption: Champion product usage, boosting customer retention and lifetime value.
• Consultative Guidance: Host regular meetings to understand customer needs, provide tailored advice, and maximize Personio’s impact.
• Project Management: Juggle multiple onboarding projects in parallel, keeping timelines and budgets on track while delivering a personalized experience.
• Issue Resolution: Triage and troubleshoot customer issues, collaborating with internal teams and escalating bugs as needed.
• Relationship Building: Forge strong, trust-based relationships, handle conflicts with care, and spot opportunities for upselling.
• Internal Collaboration: Partner with Sales, Growth, Customer Success, and Product teams to deliver exceptional outcomes and share customer insights.
• Knowledge Sharing: Support new joiners, contribute to documentation, and elevate team processes through your expertise.

Role Requirements: “What You Need to Succeed”

• Languages: Fluent in German and English (both mandatory). Additional language is a bonus
• Experience: 4+ years in a customer-facing SaaS, B2B, or B2C role, with a passion for making customers successful.
• Project Management: Proven ability to manage multiple projects and priorities with grace and efficiency.
• Tech Savvy: Quick to learn new products and become a Personio expert.
• Communication: Outstanding interpersonal skills, able to simplify complex topics and build trust.
• Growth Mindset: Adaptable, resilient, and motivated to improve how we deliver value.

Benefits: “Why Personio” Personio is an equal opportunities employer, committed to building an integrative culture where everyone feels welcomed and supported. We embrace uniqueness and understand that our diverse, values-driven culture makes us stronger. We are proud to have an inclusive workplace environment that will foster your development no matter your gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race.

Aside from our people, culture, and mission, check out some of the other benefits that make Personio a great place to work:

• Receive a competitive reward package – reevaluated each year – that includes salary, benefits, and pre-IPO equity
• Enjoy 28 days of paid vacation, plus an additional day after 2 and 4 years
• Make an impact on the environment and society with 1 (fully paid) Impact Day
• Receive generous family leave, child support, mental health support, and sabbatical opportunities.
• We follow an office-led, remote friendly approach, including opportunities to work from home and international locations. Many of our teams have designated days for gathering in the office to enhance collaboration and foster a sense of community.
• We enjoy gathering for meals, cultural initiatives, and events like local Summer Sessions and year-end celebrations. There's also healthy snacks, drinks, and a weekly catered lunch.