Customer Growth Associate, Google Customer Solutions, German Market

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• Experience in digital sales, client management, customer service, business development, customer outreach, marketing, consulting, digital advertising, or related field.
• Ability to communicate in English and German fluently to engage with clients in the region.

Preferred qualifications:

• Familiarity with Google Ads and online advertising, with Google Digital Workshop certification or equivalent experience.
• Ability to build compelling narratives and utilize storytelling as a client engagement strategy.
• Ability to influence stakeholders internally and externally to deliver impact.
• Ability to own an advertising or media sales portfolio in Germany, and consistently overachieve quotas to drive growth.

About the job

Businesses of all shapes and sizes rely on Google’s unparalleled advertising solutions to help them grow in today's dynamic marketing environment. As a Customer Growth Associate, you bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You'll act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and your customers. Building trusted relationships with customers along the way, you'll uncover their business needs and translate them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals.

Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.

Responsibilities

• Deliver against ambitious quarterly business growth and product growth goals.
• Establish relationships via phone calls or email marketing and conduct regular phone consultations with clients to advise them on how to get the best return on their Google Ads investment.
• Own a portfolio of small businesses by thoroughly understanding growth drivers identifying opportunities for growth, managing risks and building quarterly plans for achievement.
• Drive customer growth by delivering outstanding customer sales experience and achieving customer business and marketing objectives.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.