Customer Experience Manager

Camunda is the enterprise platform for agentic orchestration enabling organizations to coordinate AI agents people and systems across complex end-to-end business processes.

With built-in governance auditability and human oversight Camunda gives enterprises the control they need to move AI from pilots to production — safely and at scale.

Trusted by over 700 organizations worldwide including 9 of top 10 US banks Camunda helps enterprises boost operational efficiency accelerate time-to-value and deliver better customer experiences.

Fully remote and global we are in the middle of something bigger: transforming into an AI-first organisation built on our own platform.

We use Agentic AI to automate orchestrate intelligent processes and elevate human contribution across every team.

Named GP Bullhound’s Top 100 Next Unicorn list https://www.gpbullhound.com/articles/top-100-next-unicorns-the-uk-france-and-germany-lead-with-the-most-promising-technology-companies-in-europe/ 2025 Great Place to Work certified.

Visionary in 2025 Gartner® Magic Quadrant™ https://page.camunda.com/wp-2025-gartner-magic-quadrant-for-boat for Business Orchestration and Automation Technologies. ranked 3rd in Flexa's 2026 Most Flexible Companies https://flexa.careers/companies/camunda We’re growing fast and looking for top talent to join our team.

If you want meaningful work visible impact and put something genuinely rare on your CV keep reading.

About the Role: As our Customer Experience Manager you will be responsible for the execution operations and ongoing delivery of our scaled customer experience across the customer lifecycle.

Reporting to the Director Scaled Customer Success you’ll turn our CX strategy into reality through well-orchestrated increasingly AI-powered communications programs and self-serve capabilities that improve engagement adoption and value realization at scale.

Your north star is to make the customer experience real consistent and scalable.

You will own our Voice of the Customer (VoC) practice and lead scaled customer journey mapping transforming feedback and journey insights into concrete programs content and improvements.

You’ll champion Camunda’s AI-first vision especially within Scaled Customer Success by using AI-driven insights and automation to personalize experiences reduce customer effort and help customers realize value faster.

You’ll partner closely with teams like Marketing Ops Ops Product and IT to ensure customers receive the right information through the right channel at the right time.

This is an individual contributor role with a strong focus on hands-on execution end-to-end project management cross-functional coordination and continuous improvement.

What you'll be doing: - Design execute and continuously optimize digital-first lifecycle programs using customer data journey insights and automation & orchestration to deliver the right content to the right person at the right time. - Own and maintain customer journey maps across key lifecycle stages identifying gaps moments of friction and opportunities to improve the end-to-end customer experience in partnership with cross-functional teams. - Support the execution and evolution of the Voice of the Customer (VoC) program by managing listening posts synthesizing feedback and helping translate insights into actionable improvements. - Build and maintain communication calendars and cadences ensuring tight alignment with key customer milestones product launches and internal stakeholders. - Create and optimize customer-facing copy (email in-app portal community and more) that drives product adoption engagement and value realization. - Translate journey insights and customer feedback into actionable programs communications and experience improvements that drive adoption and reduce customer effort. - Collaborate with Customer Success Support Product and Marketing to ensure a cohesive low-effort customer experience across digital and human touchpoints. - Measure analyze and report on program performance and business impact (e.g. adoption engagement satisfaction retention) and provide clear recommendations and roadmaps for course corrections and continuous improvement. - Own day-to-day project and program management for CX initiatives including scoping work managing timelines and dependencies and ensuring on-time high-quality delivery.

What you bring: - Ability and/or willingness to use our product https://accounts.cloud.camunda.io/signup?_ga=2.47330343.127558761.1654184528-504024057.1654184528. - 5+ years of experience in B2B SaaS in roles such as Customer Success Customer Experience Customer Marketing or similar roles. - 5+ years of hands-on experience building digital-first omni-channel programs with a consistent record of improving customer adoption health and retention and of crafting compelling and impactful customer engagements. - A customer-obsessed execution-focused mindset with curiosity about process orchestration and automation and a willingness to learn and use Camunda. - Strong customer-facing copywriting skills with the ability to make complex concepts simple clear and actionable. - Solid project and stakeholder management skills with experience coordinating cross-functional work managing competing priorities and driving accountability in a fast-paced distributed environment. - Expertise identifying trends through data analysis and turning insights into actionable outcomes as well as experience working with customer success and analytics tools like Gainsight Journey Orchestrator Salesforce Tableau and others.

Nice-to-haves: - Experience leading or project-managing complex cross-functional CX initiatives in a matrix organization. - Strong data analysis skills including segmentation experimentation and translating findings into concrete CX improvements. - Experience designing or operating AI-powered customer experiences (e.g. generative AI assistants personalized recommendations AI-driven journey orchestration) and understanding how to apply AI safely and ethically in customer-facing contexts.

This role is an existing vacancy #LI-AL1 #LI-Remote What We Have to Offer: Compensation We offer competitive fair and transparent compensation.

Salary ranges are location-based with Standard and Major markets (global tech hubs) reflecting local competition.

The Annual Total Target Cash (base salary + 100% variable target where applicable) shown below spans from the minimum in a Standard market to the maximum in a Major market.

Final offers depend on skills experience and location and we typically hire in the first half of the range to allow room for growth: United States: $115 700 to $186 600 United Kingdom: £87 200.00 to £143 400.00 Singapore: S$172 500.00 to S$258 700.00 If you’re based elsewhere you’ll be hired via Remote.com http://Remote.com (our global employer partner) and your Talent Acquisition Partner will provide a personalized Total Rewards Calculator after your first interview.

Equity: We also offer equity (where applicable) through our Virtual Stock Option Plan (VSOP) https://docs.google.com/document/d/1hoyQAPTZ5nV7J47D9n3yqK5hhLj160Xf36iyqEXNOWE/edit?tab=t.0#heading=h.2qon7r4kdfe1.

Benefits & Perks We invest in your wellbeing growth and ability to connect along with perks that support you no matter where you’re based.

Our benefits are globally designed and locally delivered where applicable. - Remote & Flexible: Work from anywhere with the setup that suits you home office budget co-working space support and flexible time off to recharge when you need it. - In Person Connection: We invest in meaningful face time through our Annual Kickoff (Vienna in 2025 Madrid in 2026!) team offsites and Camundi Connection Budgets including contributing to meetups while travelling and local gatherings with fellow Camundi. - Health & Wellbeing: Access locally tailored healthcare Modern Health for global mental wellbeing and our Live Well Lifestyle Spending Account (LSA) a flexible global benefit that puts you in control of your whole life not just work from: staying active to caring for family exploring personal passions meaningful experiences and investing in your financial wellbeing.

The Live Well program launches in 2026 and scales to €1 000 annually from 2027. - Financial Security: Retirement and pension plans (often with company contributions) plus life and disability insurance where relevant. - Professional Growth: Up to $/€/£1 000 per year for self-driven learning: courses certifications books you decide! ”Everyone is welcome at Camunda” — it’s a celebrated component of our culture.

We strive to create an inclusive environment that empowers our people.

At Camunda we honour diverse cultures and backgrounds and are proud to be an equal opportunity employer.

All qualified applicants will receive consideration without regard to gender race ethnicity religion belief sexual orientation age disability or any other protected characteristics under applicable law.

We are looking forward to your application!

Come join us and be part of Camunda’s incredible journey: Make an impact at a pivotal moment in our story!

AI in our hiring process: Camunda may use AI tools to aid the screening of applications and during the interview process.

You can learn more here https://camunda.com/ai-in-our-interviewing-process/