Collections Analyst

ABOUT ELEVENLABS ElevenLabs is an AI research and product company transforming how we interact with technology.

We launched in January 2023 with the first human-like AI voice model.

Today we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta.

Our investors are some of the world's most prominent including Andreessen Horowitz ICONIQ Growth and Sequoia.

We've raised $781M in funding and our last valuation was $11B - multiples of 11 always.

We have expanded from voice into three main platforms: - ElevenAgents enables businesses to deliver seamless and intelligent customer experiences with the integrations testing monitoring and reliability necessary to deploy voice and chat agents at scale. - ElevenCreative empowers creators and marketers to generate and edit speech music image and video across 70+ languages. - ElevenAPI gives developers access to our leading AI audio foundational models.

Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives.

We are researchers engineers and operators.

IOI medalists and ex-founders.

If you want to work hard and create lasting positive impact we want to hear from you.

HOW WE WORK - High-velocity: Rapid experimentation lean autonomous teams and minimal bureaucracy. - Impact not job titles: We don’t have job titles.

Instead it’s about the impact you have.

No task is above or beneath you. - AI first: We use AI to move faster with higher-quality results.

We do this across the whole company—from engineering to growth to operations. - Excellence everywhere: Everything we do should match the quality of our AI models. - Global team: We prioritize your talent not your location.

WHAT WE OFFER - Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI surrounded by a team pushing the boundaries of what’s possible. - Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities. - Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend. - Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year however you choose. - Annual company offsite: Each year we bring the entire team together in a new location - past offsites have included Croatia and Italy. - Co-working: If you’re not located near one of our main hubs we offer a monthly co-working stipend.

ABOUT THE ROLE ElevenLabs is growing its enterprise customer base rapidly and a well-run collections function is key to healthy cash flow and accurate credit loss reporting.

As our Collections Analyst you will manage the collections cycle for outstanding receivables – reaching out to customers resolving disputes tracking aging buckets and working cross-functionally with AR Revenue Accounting and Customer Success to accelerate cash recovery.

You will build and maintain collections workflows develop customer relationships to resolve payment issues promptly and professionally and contribute data to quarterly CECL analysis.

This is a high-accountability process-driven role for someone who is organised commercially minded and comfortable engaging customers directly.

REQUIREMENTS - Experience managing a collections portfolio: outreach dispute resolution escalation and recovery across enterprise and SMB accounts - Comfortable engaging customers directly on payment matters in a professional relationship-preserving way - Proficiency with AR and collections tools; NetSuite or an equivalent ERP preferred - Strong organisational skills; able to manage a high volume of accounts and aging buckets simultaneously - Data-driven: comfortable with aging reports collection metrics and providing inputs to CECL analysis Bonus: - Prior experience in a SaaS or subscription billing collections environment - Familiarity with legal and commercial escalation paths for delinquent accounts LOCATION This role is remote-first and can be executed from anywhere in Europe.

If you prefer you can work from one of our European offices in London Dublin Warsaw or Stockholm. #LI-Remote