Apprentice Academy Centre Manager, UK Operations Apprenticeships Team

Description The Centre Manager is responsible for the day-to-day and strategic operations of the Engineering Apprenticeship Training Academy at LCY2. Working under the direction of the Senior Apprenticeship Program Manager, the post holder will lead the delivery of high-quality engineering apprenticeship training, ensuring full compliance with regulatory, awarding body, and Amazon standards.

This role is ideally suited to a curriculum manager from a Further Education (FE) college or commercial apprenticeship provider, with extensive knowledge of engineering apprenticeship delivery. The successful candidate should hold, or be working towards, a recognised Internal Quality Assurance (IQA) or Internal Verifier (IV) qualification.

Key job responsibilities

• Strategic Leadership: Provide overall management of the Amazon Apprentice Academy at LCY2, developing and implementing the training centre strategy in alignment with organisational goals. Manage the centre budget, oversee resource allocation, and build productive relationships with key stakeholders.
• Operational Management: Oversee all training centre operations, managing equipment, facilities, and consumables. Ensure full compliance with Health & Safety and occupational health requirements, coordinate with RME teams, and fulfil awarding organisation centre coordinator responsibilities. Occasional teaching/training delivery to cover staff absence as required.
• People Management: Lead, manage, and develop the centre delivery team. Liaise with apprentice managers on timekeeping, attendance, and progress, and coordinate with external training providers as required.
• Quality Assurance and Compliance: Maintain and continuously improve training standards. Conduct quality assessments including teaching observations and standardisation of assessment decisions. Ensure compliance with Ofsted and awarding body standards, contribute to the QUIP and SAR, and monitor and drive improvement in apprentice progress and achievement. Ensure adherence to all Academy and Amazon policies.
• Safeguarding: Act as a trained Safeguarding Officer, implementing and upholding safeguarding policies. Manage concerns and incidents appropriately, maintain accurate confidential records, and liaise with relevant authorities when necessary.

About The Team The UK Operations Apprenticeship team manages both internal and external apprentices across the UK and Ireland, and contributes to up-skilling programmes for internal stakeholders. A key feature of the team is the Amazon Apprentice Academy, which is responsible for delivering Level 2 apprenticeships nationwide and managing two engineering training centres located in Bolton and Tilbury. The team sits within the wider EU Apprenticeships team, as part of the L&D function within Amazon Operations.

Basic Qualifications

• Experience in program or project management
• Experience with Excel

Preferred Qualifications

• Knowledge of Lean principles and DMAIC methodology
• Experience in MS Access and SQL
• Experience in requirement gathering and ability to write clear and detailed requirement document

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Company

• Amazon UK Services Ltd.

Job ID: A10435394