AMXL FM Expansion Specialist

Who you are

• Bachelor's degree, or Master's degree in supply chain, business, engineering, finance or related technical or quantitative field
• Experience using data to influence business decisions
• Experience communicating clearly and concisely with leadership, stakeholders, and cross-functional teams
• Experience with process improvement techniques such as Kaizen, Lean Manufacturing or Six Sigma
• Experience with data analysis tools such as Excel, Pivot Tables, SQL, Tableau, etc

What the job involves

• This is a temporary assignment — up to 12 months
• Amazon’s global last-mile operation is always evolving
• As a Process Improvement Manager, you’ll streamline and elevate our processes
• You’ll work with management teams to help us meet a number of operational goals, touching on topics including customer service and productivity
• This dynamic role offers plenty of opportunities to continue learning every day
• Plan and implement continuous improvement initiatives designed to innovate the driver experience and make our processes more efficient
• Audit processes for compliance and work to close any gaps
• Analyse feedback and use data to own and implement process improvements at the site
• Work with station management and other stakeholders to identify and solve process-related issues
• As a Process Improvement Manager, you’ll be at the forefront of making Amazon’s logistics better – which means improving safety, productivity, and quality
• Part of your role will involve running observations and audits to identify where processes could be enhanced
• Another part of your role will be recommending changes and using your project management and stakeholder management skills to put new processes in place
• You’ll be based at one of our sites and accountable for positively influencing operational efficiency at the site
• If needed, you will carry out analysis at other local or national sites
• On top of dealing with productivity and safety, you’ll have the opportunity to share best practices and ideas with our EU network
• In this role, you’ll use data to drive improvements and continue to grow our shipping capabilities
• Amazon Extra Large (AMXL) looks after heavy items like furniture and large home appliances
• Our team manages the entire service, from supply chain fulfilment to delivery and returns
• What sets this service apart from others is the extra level of customer care
• Not only do we deliver large items, but we unpack, assemble and install them, and take away old items where needed
• With a focus on safety, productivity and innovation, we’re changing the way customers buy and receive large goods for the better
• We have ambitious plans to expand our specialist fulfilment centres and delivery stations across the UK and Europe
• While those of us who work in delivery stations will do some night shifts, most of us work during the day
• Our team is made up of people across operations, supply chain, business intelligence and programme management, and everyone plays a crucial role in growing this part of the business