Amazon Customer Service Associate

Who you are

• This role requires Norwegian language proficiency
• Minimum age: 18 years old
• Have the right to work in the UK
• Strong communication skills in Norwegian and English (both written and oral fluency)
• Experience working with a computer
• The availability to work varying shifts from Monday to Sunday within the operating hours of 9am to 6pm
• Willingness and ability to work in rotating shifts (i.e. weekend, holidays, and overtime as required)
• Initial eight/nine weeks availability for full-time training (paid) – no holidays can be taken during this time
• Hard-working, articulate, and detail-oriented
• Friendly and customer-focused in every situation
• Ability to learn quickly and embrace change
• Comfortable multi-tasking in a high-energy environment

What the job involves

• As an Amazon Customer Service Associate, you have a very clear purpose: to prevent issues, solve queries, and delight our customers. You’ll be the first point of contact for our Norwegian and British customers by answering their requests through phone, chat and/or email – this includes everything from order and product questions to payment matters and website guidance
• Our Customer Service Associates use a variety of tools to navigate, research, and review solutions, and communicate effectively with customers
• This role requires working variable hours to match when customers need us most. You will work day and evenings shifts and your work week is minimum 40hrs, i.e., 5x8hrs. In order to match our customer demand, we schedule based on a variety of different shift patterns within the operating hours of 9 am and 6 pm Monday to Sunday. You may be required to work on national holidays and Sundays. Schedules will be known at least 4 weeks in advance to ensure that your personal life can plan well around your work. You will learn more about your exact schedule closer to your start date

The application process

• If this role sounds like it’s for you, then click on the link below to start the application process!
• You’ll need to allow 1-2 hours to complete the full application, including assessments which will evaluate your suitability for the role
• We recommend using a laptop/desktop computer in order to get the best experience. You will have the option to save your application between each stage of the application process and return to it, if necessary, but we strongly advise you to complete the process in one sitting where possible
• If you're selected to move forward, your Norwegian language skills will be assessed
• If successful, we will contact you about next steps!