Account Manager (SMB), Uber Eats, Austria

About The Role Uber Eats is looking for sharp, highly motivated individuals to join our Small-to-Medium Sized Business (SMB) Account Management Team to be focused on Austria. This role will be based in Vienna, Austria.

As an SMB Account Manager, you'll be responsible for the success of our restaurant partners. You will achieve this by strengthening relationships, providing consultative advice to grow their business, optimizing their operations, and identifying upsell opportunities.

What You'll Do

• Collaborate with a high-value portfolio of restaurant partners to retain and grow a book of business of SMB accounts on the Uber Eats platform
• Drive business growth within your portfolio by increasing product adoption, expanding to new locations, and uncovering new revenue opportunities
• Identify key risks to our partnerships, and work quickly and diligently to ensure we are delivering the best possible experience for our partners and to ensure 100% account retention
• Collect and synthesize restaurant partner feedback into insights that can inform and drive the product and business roadmap
• Build meaningful, lasting relationships to make Uber Eats the delivery platform of choice for our restaurant partners

What you'll need

• Fluency in German and English; additional languages are a plus.
• 2+ years of professional experience in Account Management, Business Development, Sales, Partnership Management, Marketing or similar
• A Bachelor's Degree or equivalent experience
• Experience navigating the customer lifecycle including prospecting new contacts within an existing client organization
• Strong interpersonal skills, with the ability to clearly frame a value proposition, probe for objections, remove obstacles, and eliminate barriers to gain commitment

Preferred Qualifications

• Willingness to hustle, roll-up sleeves, and get in the weeds with our highest value partners in order to hit quarterly and annual revenue, retention, and adoption targets
• Data-driven decision-making mentality and sound commercial judgment.
• Demonstrated time management and organizational skills with the ability to multitask and prioritize based on impact
• CRM experience (Salesforce experience a plus)