Account Manager

Who you are

• The successful Account Manager will be comfortable navigating ambiguity and operating in a start-up environment
• Bachelor's degree
• Experience with business development, partnership management, or sourcing new business
• Experience and record of success in an outbound account management or prospecting role in B2B environments, preferably in a solution/technology-related environment
• Experience using Salesforce.com at an advanced level including the development of dashboards and reports, programing experience

What the job involves

• Amazon is innovating in the Operations and Logistics space and looking for a driven, entrepreneurial, and analytical Associate Account Manager for the UK
• We are looking for an Account Manager who will be excited by working in a new start-up environment and managing Medium to Large level customers
• You will develop relationships across a diverse customer base, drive commercial growth for the business and work effectively across multiple functional areas whilst achieving program goals and revenue targets
• Own strategy and commercial growth of our customers
• Drive revenue, adoption, and market segment share for our product
• Earn trust of customers (shippers) and recommend product solutions that fit their business needs, meeting and exceeding targets for customer revenue and/or feature adoption
• Measure performance, articulate root-cause analysis, and link to specific improvement areas
• Relay market segment needs and requirements back to internal Amazon teams
• Analyse current purchasing processes and evaluate opportunities for solutions to improve end user experiences, reduce costs, and accelerate organization performance
• Drive and accelerate spend adoption through advising customers on best practices for using our product
• Assess program risks, anticipate challenges, and provide escalation management when necessary