Account Management and Customer Success Lead

Who you are

• Leadership experience: ~ 3 years of leadership experience, with a proven record leading customer facing teams in SaaS, ideally spanning both Account Management and Customer Success or closely connected functions
• Commercial & negotiation skills: Strong commercial capability with demonstrated success in renewals and expansion, including negotiation, value based selling, and handling complex commercial cycles
• Forecasting & numerical excellence: Numerical excellence and confidence working with targets, forecasting, reporting, and performance management, translating insight into action and accountability
• Quota-carrying mindset: A quota carrying mindset and the ability to commit to a monthly NR quota and deliver through structured execution
• Strategic customer management: Experience managing strategic customers in multi stakeholder environments, with credible executive communication and stakeholder management
• Operational rigor & regional fit: ability to build repeatable playbooks, cadences, and processes that create predictable outcomes; experience working with customers in the Benelux region, with fluent English required; Dutch is a strong advantage
• AI & Innovation Mindset: forward-thinking existing business leader with a genuine interest in applied AI and continuous improvement

What the job involves

• As Lead Account Management and Customer Success for Benelux, you will lead and grow a high performing team of Account Managers and Customer Success Managers, owning both commercial performance and customer outcomes across a portfolio of strategic SaaS customers
• You bring strong people leadership, outstanding commercial judgement, and numerical excellence
• You will commit to a monthly Net Revenue quota and deliver it through renewals, expansion, and disciplined risk management, while ensuring customers adopt successfully and realise measurable value
• This is a leadership role for someone who can align account management and customer success into one joined up lifecycle motion, with clear accountability and an exceptional customer experience
• People leadership: lead, coach, and develop Account Managers and Customer Success Managers, creating a culture of clarity, ownership, and high standards
• Net revenue performance: own Net Revenue performance by committing to and delivering a monthly NR quota through renewals and expansion, supported by rigorous forecasting and pipeline discipline
• AM/CS operating model: define and run the operating model for how Account Management and Customer Success work together across onboarding, adoption, renewal, and expansion, with crisp handovers and role clarity
• Execution cadence: establish a scalable team cadence including weekly forecast reviews, renewal and expansion pipeline sessions, account reviews, and quarterly business reviews
• Customer health & Key accounts: Oversee customer health and churn risk, ensure success plans translate into measurable outcomes and renewal confidence, and act as executive sponsor for key accounts with senior stakeholders
• Cross-functional & data-driven improvement: partner with Sales, Product, Support, and RevOps to remove friction and improve the customer experience, while tracking and improving core metrics (NR attainment, renewal rate, expansion rate, NRR, forecast accuracy, adoption, customer health)

Benefits

• Receive a competitive reward package – reevaluated each year – that includes salary, benefits, and pre-IPO equity
• Enjoy 28 days of paid vacation, plus an additional day after 2 and 4 years (because we love what we do, but we also love vacation!)
• Make an impact on the environment and society with Impact Days
• Receive generous family leave, child support, mental health support, and sabbatical opportunities with PersonioCares
• Connect with your fellow Personios at regular company and team events like All Company Culture Week and local year-end celebrations
• Engage in a high-impact working environment with flat hierarchies and short decision-making processes
• Find your best way to work with our office-led, and remote-friendly PersonioFlex!