Head of Buyer Engagement

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

Identifying mechanics to drive enthusiast buyer health

• Working with Analytics to track Buyer Health and understand most impactful levers
• Working with CRM and Buyer Success teams to drive enthusiast engagement (and strategy-aligned enthusiasts) throughout the funnel and across owned channels

Improving end to end experience for our buyers and Buyer CSAT drivers

• Understanding drivers of CSAT issues and building plans to address them
• Collaborating with APAC team on improving CBT import experience and associated CSAT
• Review and propose ways to improve retail standards for buyers (segmented by Focus Experiences)
• Oversee end to end delivery proposition for buyers, ensuring clear and reliable information

Collaborating with partner teams on new launches to improve enthusiast buyer health

• Live: Identifying opportunities to drive Live adoption through the experience
• Product Marketing: Go To Market for any buyer launches in market

Additional Details

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.

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